Customer Service Apprentice

CLEMENTS YOUNG LTD

LINCOLN (LN6 3QN)

Closes in 21 days (Thursday 26 February 2026 at 11:59pm)

Posted on 26 January 2026

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Summary

Join Clements Young, a leading construction recruitment specialist, as a Recruitment Apprentice. You’ll gain hands-on experience, nationally recognised qualifications and structured mentoring, with genuine long-term career progression in a fast-growing business.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
08.30- 16.30 (1 hour lunch) Monday- Friday only

35 hours a week

Start date

Monday 9 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to:

  • Answering incoming calls
  • Recruitment
  • Administration, i.e. using various job boards to advertise vacancies and acquire new candidate CVs, using various cloud-based software to verify Right to Work information, for example
  • Candidate referencing
  • Sales lead generation (after progression)
  • Using our internal Candidate Record Management system (cloud-based) to store data
  • Some support in the payroll department to understand the whole lifecycle of the business processes

Where you'll work

UNIT E1 GROUND FLOOR
THE POINT
WEAVER ROAD
LINCOLN
LN6 3QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The Apprentice will work towards their Apprenticeship Standard in Level 2 Customer Service Practitioner
  • The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
  • This is a Day Release programme which means you will attend Lincoln College, one day a month, term time only. This will fall within your contracted working hours

More training information

Course outline: 
https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Good telephone manner

Other requirements

Once qualified, the candidate would be required to visit our clients' sites, so a desire to drive would be essential.

About this employer

Clements Young Limited A local recruitment company operating in the Mechanical, Electrical, Construction and Aviation industry offering temporary and permanent recruitment services. Our Leadership Team has over 90 years of construction related recruitment experience and work tirelessly to ensure the services we provide represents value to clients and candidates alike. We’re here to provide a turnkey recruitment consultancy service in its truest form and offer advice on all related employment matters within the construction environment

https://www.clementsyoung.co.uk/ (opens in new tab)

Company benefits

  • Pension after 12 weeks
  • Laptop, Company mobile phone (once at a certain level)
  • Bonus scheme (once at a certain level)

After this apprenticeship

Progression into a recruitment or sales role. This apprenticeship would suit someone who is not necessarily academic but is ambitious and has good people skills, which would lead to a fully-fledged recruitment consultant, capable of earning extremely high wages.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

The reference code for this apprenticeship is VAC2000010653.

Apply now

Closes in 21 days (Thursday 26 February 2026 at 11:59pm)