Apprentice Customer Service Administrator, Fix Auto Dagenham
Fix Auto Dagenham
Dagenham (RM10 8XE)
Closes in 26 days (Thursday 5 March 2026 at 11:59pm)
Posted on 26 January 2026
Contents
Summary
A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.30pm.
Typical working week of 40 hours includes minimum required study allowance.
40 hours a week
- Start date
-
Monday 23 March 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will involve:
- Communicating with customers via phone, email or in person
- Addressing customer needs
- Offering customer advice
- Processing customer orders and/or requests
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction
- Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
- Use IT systems
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
Key knowledge:
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors
Key behaviours:
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility
Where you'll work
429-431 Rainham Road South
Dagenham
RM10 8XE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
AUTO-ASSESS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- You will be working towards Level 3 standard in Customer Service
- You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme
- No college attendance is required as training will take place on site
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
About this employer
Today, the ever-growing Fix Auto UK network currently stands at more than 120 repair centres spanning the entire UK, but the foundations for the multi-award-winning vehicle repair network were laid down when Fix Auto Dagenham became the first to sign up to the concept initiated in Canada. That was in 2005 and the business, headed by Directors Paul Cunningham and Neil Parker, has grown and developed beyond all recognition.
Such is the quality of both workmanship and the high level of customer service delivered by the team, never an industry awards event will pass by without an accolade or two being won by the East London repairer.
Housed in three adjoining buildings spanning 10,500 sq ft of workspace with ample secure car parking, as the name suggests the vehicle repair centre is situated under the shadow Dagenham & Redbridge FC’s ground just off Rainham Road South.
With the capacity to repair more than 2,600 vehicles annually, like all Fix Auto UK vehicle repairers the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards.
The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks! They also have the facilities to re-gas air conditioning systems.
https://fixauto.com/uk/en/shop/fixauto-dagenham/ (opens in new tab)
After this apprenticeship
- A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry
- With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry
Ask a question
The contact for this apprenticeship is:
AUTO-ASSESS LIMITED
The reference code for this apprenticeship is VAC2000010638.
Apply now
Closes in 26 days (Thursday 5 March 2026 at 11:59pm)