IT Helpdesk Technician Apprentice
STAX IT GROUP LTD
LONDON (N14 6HF)
Closes in 19 days (Thursday 26 February 2026 at 11:59pm)
Posted on 26 January 2026
Contents
Summary
This is a fantastic opportunity to join an established IT support company and become a member of our IT Help Desk team to provide a high-quality service to our clients, learning on the job. You will be answering calls to the help desk and assisting your line manager in diagnosing IT issues.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9am - 5.30pm
37 hours 30 minutes a week
- Start date
-
Sunday 1 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering calls to the help desk and taking details into our ticketing system
- Assisting your line manager in diagnosing IT issues using remote access software
- Keeping tickets up to date with developments etc.
- Checking overnight back up of client's systems and reporting any issues the ticketing system.
- Setting up new users on Microsoft servers and Exchange servers including hosted servers.
- Assisting with on-site installation of PC’s and server projects
- Assisting with on-site diagnosing as required
- Assisting with mobile phone and high-speed broadband new orders and diagnosing
- You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Where you'll work
BLOCK F
SOUTHGATE OFFICE VILLAGE
288 CHASE ROAD
LONDON
N14 6HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 (A level).
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
PC Docs are an industry leading IT Support company with one goal – to provide reliable, cost-effective professional IT Support Services to businesses of all sizes. IT infrastructure should support your business and be scalable enough to grow along with you while providing a reliable and robust foundation. For every second a business wastes trying to resolve IT related issues, that business is losing money. At PC Docs, we pride ourselves in providing a high-quality service, expert advice and ensure that the IT equipment and setup you have is appropriate for you. For the times where it does go wrong, you can rest assured our friendly IT support staff are at hand to offer a speedy resolution so you can get back to running your business. PC Docs has been supporting businesses throughout the UK for almost 15 years, and we like to think we’ve done ourselves, our partners and our clients justice by providing a first-class IT support service. Don’t just take our word for it though, read through some of our client testimonials! We guard our reputation and always ensure we’re there for our clients when they need us.
After this apprenticeship
Potential for permanent employment after apprenticeship.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000010623.
Apply now
Closes in 19 days (Thursday 26 February 2026 at 11:59pm)