(App815) Apprentice Admin Level 3
TRAILBLAZER SOCIAL CARE
Brighouse (HD6 1PE)
Closes on Saturday 28 February 2026
Posted on 26 January 2026
Contents
Summary
You will work as part of the Care Coordination and Recruitment Team providing an efficient and effective service to our colleagues across the organisation. You will gain experience of providing support within a busy, recruitment environment including rota management, payroll and management of various company contracts.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8am until 4pm or 9am until 5pm
40 hours a week
- Start date
-
Sunday 1 March 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Core Duties:
- Assist with the management of applications responding to queries where possible or forwarding to relevant member of team
- Manage the access care planning application for all Care Support Workers and office based staff
- Assisting with payroll queries and arranging the monthly payroll to our finance team
- Monitoring and communicating with all Care Support Workers in relation to the care planning application
- Working alongside care coordinator to arrange working shift for all staff and assisting with the monthly rotas
- Process timesheet requests and queries
- Taking responsibility for scheduling all meetings, and storing meeting minutes as per company policies
- You will be responsible for answering calls and monitoring electronic monitoring system
- Keep all administrative trackers up to date and accurate on a weekly basis, updating the team on any changes/concerns
- Develop and maintain relationships with clients; community-based workers and outside agencies - including commissioners
- Working with the senior team - ensuring governance planner and tasks are being implemented in a timely manner - following up on any overdue tasks
- Schedule and monitor Care Assistants calls on a weekly and daily basis; considering Client/Care Assistant suitability and logistics
- Identify and report areas of recruitment needs
- Assist the care manager with Client care plans and reviews
- Participate in the ‘on call’ rota and provide an up-to-date handover
- Assist with the processing of DBS referrals, liaising with the relevant HR Advisor and logging cases that have been submitted
- Ensure the maintenance of employee records, ensuring complete accuracy and confidentiality
- Provide a high level of customer service to all stakeholders
- Support the team in the delivery of its objectives demonstrating a ‘can do’ attitude and adopting a flexible and resourceful approach
- Support the recruitment team with project administration as and when required
Where you'll work
Unit 3 Stotts Island
Wakefield Road
Brighouse
HD6 1PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALDERDALE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 (A*-C))
- Maths (grade 4-9 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Relationship Building Skills
- Time Management
- Confidentiality
- Professionalism
- Friendly
- Professional
About this employer
Trailblazer Social Care is a Care Quality Commission (CQC) registered organisation. We deliver professional care based on both the healthcare requirements and personal preferences of our clients. Our services include
Rapid Response, Palliative and end of life care and Personalised care.
Company benefits
Flexible working arrangements, pleasant/supportive working environment, 28 days annual leave - this including bank holiday, training and development and statutory pension scheme.
After this apprenticeship
Full-time employment with Trailblazer and a well-constructed career path.
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
The reference code for this apprenticeship is VAC2000010604.
Apply now
Closes on Saturday 28 February 2026
After signing in, you’ll apply for this apprenticeship on the company's website.