IT Helpdesk Digital Support Technician Apprentice
CLOUDCELL TECHNOLOGIES LTD
1 WINNALL VALLEY ROAD (SO23 0LD)
Closes in 18 days (Monday 23 February 2026 at 11:59pm)
Posted on 3 February 2026
Contents
Summary
This role acts as the bridge between sales, customers, and engineering — ensuring that once a lead is qualified, the journey from quoting to installation and invoicing is seamless. It combines customer communication, sales support, provisioning, scheduling, and operational coordination.
- Wage
-
£16,000 a year
Check minimum wage rates (opens in new tab)
A salary range of £16000 to £20000 depending on the successful candidates prior skills and knowledge.
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday 9am to 5:30pm.
40 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities
We see that this role has two key elements. Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify. CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish.
Sales Support & Service Provisioning
- Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers.
- Translate sales requirements into clear actions for engineering and operations teams.
- Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems.
Customer Communication & Relationship Handling
- Act as a point of contact for post-sale queries, clarification and coordination ahead of installation.
- Build rapport with customers and proactively update them on progress and any required actions.
Operational Coordination
- Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines.
- Track installations through to completion and escalate issues where needed.
Systems & Data Accuracy
- Maintain up-to-date customer information using Freshsales, Xero and InControl.
- Cross-check details for accuracy across internal systems and invoices.
Process Support & Continuous Improvement
- Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication.
- Contribute to internal projects that support operational performance and business growth.
Ad-hoc Business Support
Provide cross-functional support across sales and operations where needed.
Performance Indicators (KPIs)
- Speed and accuracy of quote-to-install process.
- Customer updates and communications handled proactively.
- Engineering jobs scheduled and tracked with minimal errors.
- CRM/Xero/InControl records maintained accurately and consistently.
- Reduction in rework or clarification delays.
- Contribution to smoother workflows and process refinements.
Where you'll work
UNIT 30
BASE POINT BUISNESS CENTRE
1 WINNALL VALLEY ROAD
SO23 0LD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information
- JBC Skills Training’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
- To be eligible for a government funded apprenticeship you must have lived in the UK for the last 3 consecutive years.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade A - C (4 or above))
- Maths (grade Grade A - C (4 or above))
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Knowledge of Sales
- Service delivery support
- Calm under pressure
- Ability to prioritise
About this employer
Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.
https://www.cloudcelltechnologies.com/ (opens in new tab)
Company benefits
- Full time salary, 25 days holiday
- Birthday off
- Pirkx (access to affordable wellbeing benefits)
- Company pension scheme
- On the job training / career path progression
After this apprenticeship
Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000010595.
Apply now
Closes in 18 days (Monday 23 February 2026 at 11:59pm)