Inclusive Practice Admin Apprentice

City of Sunderland College

Ashington (NE63 9RG)

Closes in 20 days (Friday 20 February 2026 at 11:59pm)

Posted on 26 January 2026

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Summary

We are recruiting a Level 3 Business Administrator Apprentice to join our Inclusive Practice team. This role involves all the aspects of special educational needs and will give you first hand experience of the education sector.You will develop the skills and experience to progress in business administrative roles.

Wage

£14,526.20 a year

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Training course
Business administrator (level 3)
Hours
Monday - Friday (8.30am - 4.30pm)

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide an excellent customer experience, acting as the first point of contact for enquiries from staff, students, parents, employers and external partners regarding SEND
  • Working with colleagues, ensure all enquiries are dealt with appropriately and in a timely and accurate manner
  • Work closely with the inclusive practice managers in supporting with exam access arrangements, AEB finding and SEND admin processing
  • Provide support for staff on the use of systems such as ProAchieve, ProMonitor and interpretation of reports and information
  • Work closely with the Director of Learning Support to audit and ensure the accuracy of data and reporting
  • Liaise with the Associate Principal and managers to determine work priorities and ensuring College deadlines are met
  • Co-ordinate information requirements and deadlines issued to curriculum teams, ensuring the information is completed and returned as required, in a timely manner and in accordance with College policy
  • Receive incoming communication to the team via email or telephone and ensure all communications are handled efficiently and effectively
  • Establish, maintain and develop effective administrative systems and procedures to ensure consistency and compliance to standards and quality
  • Provide printing/photocopying services as and when required and liaise with internal customers regarding their requirements as necessary
  • Maintain effective and secure electronic and manual filing and retrieval systems in accordance with General Data Protection Regulation (GDPR) requirements, which enable accurate and up to date information to be accessed quickly and easily

Where you'll work

Northumberland College
College Road
Ashington
NE63 9RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration Training to be completed at Northumberland Campus.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Creative
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Non-judgmental
  • Numeracy skills
  • Patience
  • Presentation Skills
  • Team Working skills

Other requirements

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.

About this employer

At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

After this apprenticeship

There will be the possibility of a permanent role upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000010571.

Apply now

Closes in 20 days (Friday 20 February 2026 at 11:59pm)