Digital Technology Degree Apprentice

Sharp UK

Ely (CB6 3NX)

Closes in 28 days (Friday 20 February 2026)

Posted on 23 January 2026

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Summary

You will collaborate with the team onsite to deliver exceptional Sharp Services to a diverse client base. In this role, you will take ownership of managing issue resolution and client communication, ensuring a seamless experience that drives customer satisfaction, retention, and growth.

Wage

£23,000 a year

Check minimum wage rates (opens in new tab)

Up to £23,000 per annum (depending on experience)

Training course
Digital and technology solutions professional (level 6)
Hours
Days and shifts to be confirmed.

37 hours 30 minutes a week

Start date

Friday 27 February 2026

Duration

3 years 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Own and manage support tickets - ensuring timely updates regarding progress so clients feel confident their issues are being investigated and resolved
  • Meet agreed key performance indicators (KPIs) - to maintain a consistently high standard of service across Sharp
  • Commit to personal development - actively enhancing technical knowledge and proficiency
  • Organise and prioritise daily tasks - to deliver service aligned with client expectations
  • Communicate professionally and positively - with colleagues and clients, fostering effective information exchange
  • Act as an ambassador for Sharp - promoting and maintaining the Sharp & the client’s reputation through every interaction

Where you'll work

Lancaster Way Business Park
Ely
CB6 3NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Digital and technology solutions professional (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Analyse a business problem to identify the role of digital and technology solutions.
  • Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
  • Analyse a business problem in order to specify an appropriate digital and technology solution.
  • Initiate, design, code, test and debug a software component for a digital and technology solution.
  • Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
  • Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
  • Work effectively within teams, leading on appropriate digital technology solution activities.
  • Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
  • Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
  • Initiate, design, implement and debug a data product for a digital and technology solution.
  • Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
  • Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
  • Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
  • Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
  • Apply relevant legal, ethical, social and professional standards to a digital and technology solution.
  • Identify and define software engineering problems that are non-routine and incompletely specified.
  • Provide recommendations as to the most appropriate software engineering solution.
  • Use appropriate analysis methods, approaches and techniques in software engineering projects to deliver an outcome that meets requirements.
  • Implement software engineering projects using appropriate software engineering methods, approaches and techniques.
  • Respond to changing priorities and problems arising within software engineering projects by making revised recommendations, and adapting plans as necessary, to fit the scenario being investigated.
  • Determine, refine, adapt and use appropriate software engineering methods, approaches and techniques to evaluate software engineering project outcomes.
  • Evaluate learning points arising from software engineering work undertaken on a project including use of methods, analysis undertaken, selection of approach and the outcome achieved, in order to identify both lessons learnt and recommendations for improvements to future projects.
  • Extend and update software development knowledge with evidence from professional and academic sources by undertaking appropriate research to inform best practice and lead improvements in the organisation.
  • Analyse client needs and determine how to advise them strategically through improved business processes, new ideas, or technology solutions.
  • Effectively communicate value add to the client through a variety of media. For example, presentations, written reports, Storytelling in a professional setting through performing socio-technical process improvements in a range of environments.
  • Make evidence based recommendations taking into account risks, costs, and benefits.
  • Participate in walk-throughs for Information Technologies, to identify, document and evaluate key risks within a client’s organisation.
  • Perform stakeholder analysis to identify, determine and deepen understanding of system requirements and develop client relationships.
  • Effect change within an organisation through evaluation of a new system, process or initiative.
  • Ensure legal and ethical requirements are accommodated in the development of digital and technology solutions.
  • Evaluate the  success of new systems, processes, or initiatives.
  • Use requirements elicitation, analysis and documentation to produce an acceptable solution for business problems or further opportunities.
  • Conduct Process Analysis, Definition, Mapping and Modelling within a business situation without supervision.
  • Produce Use Cases which are of value to all stakeholders of a system.
  • Use tools and benchmarking to support modelling and requirements gathering and recommend approaches to team members as required.
  • Produce a business case to scope a proposed project including business benefits and recommendations.
  • Use products of analysis in the design and development of a system.
  • Evaluate the impacts of model selection and how they inter-relate with each other when generating business analytics.
  • Recommend and use appropriate software tools to implement Business Analysis tasks and outcomes.
  • Discover, identify and analyse security threats, attack techniques and vulnerabilities and recommend mitigation and security controls.
  • Undertake security risk assessments for complex systems without direct supervision and propose a remediation strategy relevant to the context of the organisation.
  • Recommend improvements to the cyber security approaches of an organisation based on research into future potential cyber threats and considering threat trends.
  • Manage cyber security risk.
  • Use appropriate cyber security technology, tools and techniques in relation to the risks identified.
  • Lead cyber security awareness campaigns and evaluate their effectiveness.
  • Analyse cyber security requirements against other design requirements for systems or products, identify conflicting requirements and recommend appropriate solutions with clear explanation of costs and benefits.
  • Lead the design and build of systems in accordance with a security case to address organisational challenges.
  • Define Data Requirements and perform Data Collection, Data Processing and Data Cleansing.
  • Apply different types of Data Analysis, as appropriate, to drive improvements for specific business problems.
  • Find, present, communicate and disseminate data analysis outputs effectively and with high impact through creative storytelling, tailoring the message for the audience. Visualise data to tell compelling and actionable narratives by using the best medium for each audience, such as charts, graphs and dashboards.
  • Identify barriers to effective analysis encountered both by analysts and their stakeholders within data analysis projects.
  • Apply a range of techniques for analysing quantitative data such as data mining, time series forecasting, algorithms, statistics and modelling techniques to identify and predict trends and patterns in data.
  • Apply exploratory or confirmatory approaches to analysing data. Validate and and test stability of the results.
  • Extract data from a range of sources. For example, databases, web services, open data.
  • Analyse in detail large data sets, using a range of industry standard tools and data analysis methods.
  • Identify and collate stakeholder needs in relation to computer network requirements, plans and designs.
  • Plan, design, document, and develop the relevant elements of a computer network within an organisation or between organisations, taking into account customer requirements (performance, scale), constraints (budget, equipment availability), and define policies for their use.
  • Monitor performance and ensure networks are configured correctly and perform as expected by designers or architects. Undertake capacity management and audit of IP addressing and hosted devices.
  • Investigate, troubleshoot and resolve data network faults in local and wide area environments, using information from multiple sources, Physically or Remotely by console connection. Recommend and implement short term fixes to restore service and, or, quality of experience and recommend longer term changes to prevent recurrence or reduce impact of future occurrences.
  • Implement computer networks from a design including testing and validation. This includes populating variables in configurations, for example, IP addresses and subsequent application of configuration to equipment such as routers, switches, firewalls.
  • Secure network systems by establishing and enforcing policies, and defining and monitoring access. Support and administer firewall environments in line with IT security policy.
  • Research and evaluate emerging network technologies and assess relevance to current network requirements. Provide an objective opinion on how new features and technologies may be incorporated as required by the organisation.
  • Investigate security concerns or attacks. For example, Distributed Denial of Service (DDOS), port scanning, assessing key metrics and indicators, evidencing the chosen steps to mitigate.
  • Analyse a business problem to identify the role of digital and technology solutions.
  • Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
  • Analyse a business problem in order to specify an appropriate digital and technology solution.
  • Initiate, design, code, test and debug a software component for a digital and technology solution.
  • Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
  • Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
  • Work effectively within teams, leading on appropriate digital technology solution activities.
  • Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
  • Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
  • Initiate, design, implement and debug a data product for a digital and technology solution.
  • Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
  • Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
  • Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
  • Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
  • Apply relevant legal, ethical, social and professional standards to a digital and technology solution.

Training schedule

This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.

The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:

  • Network Engineer
  • Software Engineer
  • IT Consultant
  • Data Analyst

This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.

Who it’s a good fit for?

  • New staff focussing on a plan to pursue a career associated with the technical department of the business
  • Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
  • Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level

As part of their programme learners will complete:

  • Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
  • Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.

Microsoft Azure Certification:

As part of the professional practice, learners will be able to access Cloud Academy resources which will prepare them for taking official Microsoft certifications.

An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.

At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills

Other requirements

Entry requirements:

Standard entry requirements:

  • Full-time employment in a relevant role
  • Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

About this employer

Sharp UK is part of the global Sharp Corporation, a well-established technology business with a long history of innovation. In the UK, Sharp delivers a broad range of business technology solutions, supporting organisations across the public and private sectors. Sharp UK specialises in office and workspace technology, including managed print services, visual solutions, IT services, cloud and digital workplace solutions. The business works closely with customers to improve productivity, efficiency and sustainability through smart, connected technology. With a strong focus on innovation, customer experience and sustainability, Sharp UK continues to evolve its offering to support modern, digital-first workplaces. Employees benefit from being part of a collaborative, forward-thinking organisation that values development, technical expertise and long-term careers.’

Company benefits

  • 26 days annual leave
  • Pension scheme
  • Various lifestyle discount options - gym, cycle to work, taste card

After this apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC2000010447.

Apply now

Closes in 28 days (Friday 20 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.