Apprentice Administration Assistant

The Forge Brook Trust

Walsall (WS5 4PU)

Closes on Saturday 28 February 2026

Posted on 22 January 2026

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Summary

This is a fantastic opportunity to study alongside gaining hands-on experience. You will play an important role in supporting the Trust’s HR, finance, and general administrative functions, acting as a first point of contact for operational queries, and providing essential support to our central services.

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Apprenticeship minimum wage

• Training course: Business administrator (level 3)
• Hours: 9am to 5pm with 1 hours lunch. Days to be confirmed.

  37 hours a week

• Start date:

  Monday 2 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties & Responsibilities:

• Act as first line response for trust operational queries
• Handle HR administration, including absence triggers and payroll tasks

Support finance administration, including:

• Raising purchase orders and creditor payments
• Dealing with new supplier requests or amendments under the finance function’s direction
• Maintenance of the Trust’s finance system and handling front-line queries
• Assisting in monitoring the shared Trust email inbox and dealing with general queries
• Supporting collation of end-of-month documentation (e.g., receipts)
• Data input, including processing accounting journals
• Bank reconciliation postings for DfE Income, Salaries in support of the finance function.
• Raising debtor invoices where appropriate
• Setting up new suppliers and verifying bank details

General administration, including:

• Word processing and presentation materials
• Spreadsheets and databases
• Photocopying and scanning
• Creating and maintaining electronic filing systems
• Distributing incoming/outgoing post and internal communications for the central team
• Filing and archiving of documents
• Checking deliveries and ensuring relevant paperwork is accurate
• Monitoring stationery stocks
• Support with Trust events, including admin support and oversight of hospitality.
• Oversight of trust refreshment stock and replenishment.
• Use of in-house systems, including pupil information, finance, and communication systems

Office duties, including:

• Acting as the first line response/front of house for the trust central team, answering telephones, greeting visitors, co-ordinating visitor sign-in
• Handling staff and visitor queries
• Other reasonable tasks as directed by the central team (this list if not exhaustive and should reflect the ethos of the Trust.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Contribute to the overall ethos/work/aims of the Trust.

Where you'll work

The Forge
Bell Lane
Walsall
WS5 4PU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administration Level 3 qualification

Online delivery with workshops on:

• Self-awareness
• Managing performance
• Communication and time management
• The organisation and the value of your skills
• Stakeholders
• Presentation skills
• Business fundamentals and regulations
• Policies and decision making
• Project management

Requirements

Essential qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

Joining The Forge Brook Trust means becoming part of a collaborative, forward-thinking educational community that puts children and staff at the heart of everything we do.

Our Core Values

• Integrity
  We act with honesty, transparency, and accountability in all we do.
• Collaboration
  We believe we are stronger together. We share expertise, resources, and best practices across our schools to raise standards for all.
• Inclusion
  We celebrate diversity, promote equity, and create a sense of belonging for everyone.
• Empowerment
  We believe in potential. We support and inspire all individuals to grow, lead, and thrive.
• Excellence
  We pursue the highest standards in education, leadership, and personal development.

https://forgebrook.co.uk/ (opens in new tab)

After this apprenticeship

Potentially progress to a full-time role after the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

The reference code for this apprenticeship is VAC2000010261.

Apply now

Closes on Saturday 28 February 2026