Business Administration Apprenticeship - Bournemouth

Paragon Education & Skills Limited

Station ApproachBournemouth, BH1 4NB (BH1 4NB)

Closes in 31 days (Thursday 26 February 2026)

Posted on 22 January 2026

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Summary

We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship.

• Wage:

  £14,329.90 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 36.5 hours a week (Monday to Friday).

  36 hours a week

• Start date:

  Thursday 5 March 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will play a key role in delivering an outstanding colleague and visitor experience, acting as the first point of contact at our Bournemouth centre. Working collaboratively with internal teams and external suppliers, you will support the smooth day-to-day running of the site, facilities, and colleague services, while role-modelling our core values in everything you do. 

Key Responsibilities:

• Provide a professional and welcoming front-of-house service for learners, colleagues, and visitors
• Act as the first point of contact for reception enquiries, directing calls and visitors appropriately
• Coordinate maintenance, service contracts, and external suppliers, including cleaning, waste, fire safety, and facilities repairs
• Maintain accurate records in line with company policies and procedures
• Support new colleagues with onboarding, including welcome packs, ID badges, and equipment
• Produce and issue ID badges for colleagues and learners
• Book travel, accommodation, meeting rooms, and refreshments as required
• Support the wider Business Services and People teams with general administrative tasks
• Arrange and manage incoming and outgoing post and parcel deliveries
• Order stationery, uniform, consumables, and office equipment in line with DSE requirements
• Carry out Health and Safety tasks, including fire alarm testing and maintaining risk assessments
• Assist with raising purchase orders and coordinating suppliers
• Act as a named key holder, with occasional responsibility for opening and closing the academy
• Ensure compliance with GDPR, data protection, safeguarding, and Health & Safety requirements
• Proactively promote and safeguard the welfare of children and young people
• Maintain your own continuous professional development record

Where you'll work

Station ApproachBournemouth, BH1 4NB
BH1 4NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. 

As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12-month Apprenticeship, you will have obtained your Business Administration apprenticeship L3 Apprenticeship. 

Requirements

Essential qualifications

Other in:

• Maths GCSE or Equivalent (grade )
• English GCSE or Equivalent (grade )

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative Skills
• Creative
• IT Skills
• Organisational Skills,

Other requirements

The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.

About this employer

Knovia is a values-led organisation focused on delivering impact, growth, and positive change through collaboration and continuous improvement. We are committed to providing a professional, inclusive, and supportive environment where colleagues, learners, and stakeholders are valued. Our culture encourages creative, solution-focused thinking and a proactive, can‑do approach. We value integrity, professionalism, and confidence in decision-making, while supporting colleagues to work strategically, think differently, and drive meaningful change. At Knovia, teamwork and development are central to how we operate. We support continuous professional development and empower people to learn, grow, and contribute to shared success.

After this apprenticeship

There is a possibility of being offered a full-time role after successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC2000010184.

Apply now

Closes in 31 days (Thursday 26 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.