Network Engineer Apprentice

INCEPTION BUSINESS TECHNOLOGY LTD

SOUTH MARSTON (SN3 4TX)

Closes in 27 days (Wednesday 18 February 2026)

Posted on 21 January 2026

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Summary

We’re looking for the right apprentice to join our vibrant team and grow with us. You will play a key role in delivering high‑quality first line IT support from our Swindon office. This is an exciting opportunity to build hands-on experience while contributing to Inception’s continued growth.

• Wage:

  £24,000 a year

  Check minimum wage rates (opens in new tab)

  £24,000 – £26,000 per annum

• Training course: Network engineer (level 4)
• Hours: Days and shifts to be confirmed.

  38 hours a week

• Start date:

  Wednesday 25 February 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing meticulous and friendly first line IT support via phone, email, and in person
• Assisting with configuration and maintenance of internal IT systems
• Supporting the setup, configuration, and maintenance of customer IT systems
• Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
• Helping mitigate IT security risks and escalating issues where necessary
• Updating CRM and PSA systems with accurate customer and technical information
• Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
• Delivering support, guidance, and training to customers and colleagues
• Being proactive in identifying and resolving IT issues before they escalate

Where you'll work

UNIT 10
OAK TREE BUSINESS C
SPITFIRE WAY
SOUTH MARSTON
SN3 4TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Training schedule

Why choose our Network Engineer Level 4 apprenticeship?

Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.

QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:

• Get equipped with the advanced technical skills needed for the role
• Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
• Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
• Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
• Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• UK driving licence

Other requirements

Entry requirements:

• an A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR a Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

About this employer

Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.

Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.

Company benefits

• 25 days holiday + 8 bank holidays
• Workplace pension
• Free gym membership

After this apprenticeship

Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:

• Cloud Network Engineer
• IT Support Engineer (2nd Line / 3rd Line)
• Cybersecurity Technician
• Field Engineer
• Senior Specialist roles within our growing IT team

Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC2000009916.

Apply now

Closes in 27 days (Wednesday 18 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.