IT Support Apprentice

INCEPTION BUSINESS TECHNOLOGY LTD

SOUTH MARSTON (SN3 4TX)

Closes in 27 days (Wednesday 18 February 2026)

Posted on 21 January 2026

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Summary

We’re looking for the right apprentice to join our vibrant team and grow with us. You will play a key role in delivering high‑quality first line IT support from our Swindon office. This is an exciting opportunity to build hands-on experience while contributing to Inception’s continued growth.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

£18,000 - £23,000 per annum

Training course
Information communications technician (level 3)
Hours
Days and shifts to be confirmed.

38 hours a week

Start date

Wednesday 25 February 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing meticulous and friendly first line IT support via phone, email, and in person
  • Assisting with configuration and maintenance of internal IT systems
  • Supporting the setup, configuration, and maintenance of customer IT systems
  • Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
  • Helping mitigate IT security risks and escalating issues where necessary
  • Updating CRM and PSA systems with accurate customer and technical information
  • Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
  • Delivering support, guidance, and training to customers and colleagues
  • Being proactive in identifying and resolving IT issues before they escalate

Where you'll work

UNIT 10
OAK TREE BUSINESS C
SPITFIRE WAY
SOUTH MARSTON
SN3 4TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Requirements

Essential qualifications

GCSE in:

  • 3 of any subject (grade 4+ (A* - C))
  • Maths & English (grade 3+ (D or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • UK driving licence

About this employer

Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.

Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.

Company benefits

  • 25 days holiday + 8 bank holidays
  • Workplace pension
  • Free gym membership

After this apprenticeship

Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:

  • Cloud Network Engineer
  • IT Support Engineer (2nd Line / 3rd Line)
  • Cybersecurity Technician
  • Field Engineer
  • Senior Specialist roles within our growing IT team

Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC2000009906.

Apply now

Closes in 27 days (Wednesday 18 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.