Customer Service Apprenticeship Axis Europe

Sandwell Metropolitan Borough Council

Oldbury (B69 2JG)

Closes in 19 days (Wednesday 11 February 2026 at 11:59pm)

Posted on 21 January 2026

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Summary

This is an apprenticeship opportunity within the Commercial team. You will support the team with day-to-day office and customer service tasks while working towards a Customer Service Practitioner Level 2 qualification. Learning how to communicate professionally with colleagues, suppliers, developing IT skills and workplace skills. 

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm.

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Helping the team with day-to-day office duties
  • Using computer systems to update and check information
  • Supporting with payments and invoices
  • Checking information is accurate and up to date
  • Sending emails and speaking to people in a professional manner
  • Working closely with other teams across the business
  • Helping prepare simple reports
  • Learning how a business and office environment works
  • How to communicate confidently in the workplace
  • Customer service and professional behaviour
  • How to work effectively as part of a team
  • Basic IT and Microsoft Excel skills
  • Organisation and time management
  • How to follow workplace processes and procedures

Where you'll work

4 Swallowfield Courtyard
Wolverhampton Road
Oldbury
B69 2JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SANDWELL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues 
  • In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team  

More training information

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

https://axiseurope.com/ (opens in new tab)

After this apprenticeship

On successful completion, there may be opportunities to progress onto a Business Administration Level 3 apprenticeship within the company. 

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

The reference code for this apprenticeship is VAC2000009866.

Apply now

Closes in 19 days (Wednesday 11 February 2026 at 11:59pm)