Apprentice Service Assistant

VITALE DIGITAL LIMITED

EAST SUTTON (ME17 3DD)

Closes on Saturday 28 February 2026

Posted on 21 January 2026

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Summary

Working towards a Business Administration Level 3 qualification, this role will support the Service Supervisor in managing the service department. You will be trained in all aspects of service administration for a team of field-based engineers.

Wage

£14,560 a year

Check minimum wage rates (opens in new tab)

Starting at £8 per hour with a review at 6 months.

Training course
Business administrator (level 3)
Hours
Monday- Friday: 9am - 5pm with a 4.30pm finish on a Friday and 1 hour lunch break (unpaid)

35 hours a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will provide assistance to the Service Supervisor and will consist of: 

  • Creating and managing service tickets and engineers in the field
  • Supporting the Service Supervisor with month-end service billing and reporting
  • Creating purchase orders for service consumables
  • Consumables monitoring and ordering
  • Answering service calls and emails from customers

Where you'll work

THE BARN
FRIDAY STREET FARM
FRIDAY STREET
EAST SUTTON
ME17 3DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the business' processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours

More training information

  • DBC Training are a multi-award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential 
  • https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 3/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Due to the location of this role and lack of public transport, the ideal candidate should have a driving licence and access to their own car or transport.

About this employer

We are a team of digital and technology specialists who work hard to solve business critical challenges. We work with our clients to provide them tailored digital and technology solutions that enable them to evolve and grow.

From digital lead generation campaigns to managed print solutions, website development to document management infrastructure. We have the technology and digital solutions that not only meets the needs of our clients now, but in the future.

https://vitaledigital.co.uk/ (opens in new tab)

Company benefits

  • 25 days holiday per year, plus a bonus day on your birthday and Christmas Eve

After this apprenticeship

  • Permanent employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000009856.

Apply now

Closes on Saturday 28 February 2026