Service Administrator Apprentice

ELECTROSERV (TEMPERATURE CONTROL AN SORS)LTD

Macclesfield (SK11 0LR)

Closes in 5 days (Tuesday 27 January 2026 at 11:59pm)

Posted on 20 January 2026

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Summary

We have a fantastic opportunity for a Service Administrator Apprentice to join our growing Finance and Administration team. This is a Monday to Friday office-based entry level role, suitable for someone looking to start a career as an Administrator. 

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday 8:30am until 4:30pm with 30 mins lunch. (37.5 hours per week)

38 hours a week

Start date

Monday 2 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day tasks for this apprenticeship may include, but are not limited to:

  • Under the direction of the line manager, assist with scheduling planned and emergency
    jobs to engineers, ensuring efficient use of their time by considering factors such as travel, traffic, breaks, loading, holidays, vehicle servicing, training, sickness, and other
    constraints.
    • Maintain accurate records, including timesheets, vehicle servicing, and job updates.
    • Liaising with engineers and customers to confirm appointments and provide updates.
  • Help manage diaries and allocate jobs based on engineers’ availability, skillset, and
    location.
  • Learn to monitor job progress and help ensure service level agreements (SLAs) are met.
    (servicing both reactive and planned works).
  • Assist in rescheduling work due to changes, emergencies, or resource availability.
  • Provide basic support to engineers and escalate technical queries as needed.
  • Assisting with Health and Safety processes.
  • Support with quotations.
  • Support with handling incoming calls, messages, and customer queries.
  • General admin work.
  • Any other reasonable duties as directed by your line manager/ senior manager.

Where you'll work

Guildford House
Heather Close, Lyme Green Business Park
Macclesfield
SK11 0LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MACCLESFIELD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will take place in the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C+)
  • Maths (grade 4/C+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working
  • Meet deadlines
  • Professional communication
  • Positive attitude
  • Professional
  • Willingness to learn
  • Commitment to studying
  • Take responsibility
  • Competent in MS Office

About this employer

Electroserv, is a leader in calibration services for the last 50 years. We have seen remarkable growth
and expanded opportunities in the past decade, with plans for further expansion ahead. As a
forward-thinking and innovative company passionate about Electrical, Control, and Instrumentation
(EC&I) development we thrive on pushing boundaries to meet the diverse needs of modern
manufacturing. We offer a complete service from design and configuration, express delivery,
installation, UKAS accredited calibration to a full project life-cycle service.
What truly sets us apart is our people. Join our team and become part of a company that values
innovation, supports growth, and celebrates success. At Electroserv, your contributions matter, and
you'll have the opportunity to make a real impact and shape the future of the industry.

http://www.electroserv.co.uk (opens in new tab)

Company benefits

Employee Mentoring Program, Company Events, Free onsite parking, Modern open plan office, Health and Wellbeing Cash Plan, Free Gym Membership, Company Pension.Total holiday package of 31 days, Employer-sponsored office attire

After this apprenticeship

There may be a fulltime position available upon successfully completing this apprenticeship.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

The reference code for this apprenticeship is VAC2000009736.

Apply now

Closes in 5 days (Tuesday 27 January 2026 at 11:59pm)