Application Support Lead Apprentice (L4)

AMEY SERVICES LIMITED

London (SW1A 2HB)

Closes in 26 days (Tuesday 17 February 2026)

Posted on 20 January 2026

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Summary

We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London. 

Wage

£24,548 a year

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Training course
Applications support lead (level 4)
Hours
Monday - Friday 9am-5pm

37 hours 30 minutes a week

Start date

Monday 2 March 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.  
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment. 
 
Purpose of the Role:

As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals. 
 
As you progress through the apprenticeship program, you will work toward achieving key responsibilities.

Key Responsibilities: 

  • Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal.
  • Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks.
  • Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM.
  • Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities. 

As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15 months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.  

Where you'll work

Whitehall,
London
SW1A 2HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

We want to hear from you if you have:  

  • Minimum 2 GCSE’s maths and English are required.  
  • The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory.
  • Available to join the programme ASAP. 
  • You must be 18 years of age or older. 
  • High level of motivation and initiative; self-starter 
  • Please note DV clearance check will be required if you are successful in your application.  

About this employer

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. 
Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. 
 
We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime. 
 
Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements. 
 
We embrace difference and support individuals to work in ways that work best for them. 
We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. 

https://careers.amey.co.uk/?redirectId=9d1eb6c0&utm_source=redirect (opens in new tab)

Company benefits

  • Pension
  • 24 days holiday, bank holidays and can buy additional days.
  • Social Value – 2 Social Impact Days yearly to volunteer for a charity
  • Cycle2work scheme, charity giving and gym membership

After this apprenticeship

We will provide you with a clear career path by tailoring a program that’s unique to you.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000009665.

Apply now

Closes in 26 days (Tuesday 17 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.