Level 3 IT Solutions Technician Apprenticeship
Wise Origin
Worcester (WR4 9JL)
Closes in 7 days (Friday 13 February 2026 at 11:59pm)
Posted on 20 January 2026
Contents
Summary
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our school. This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.
37 hours a week
- Start date
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Monday 23 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the school to staff and students and providing a first-class service to all.
- Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
- Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
- Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
- Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
- Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
- Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
- Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
- Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
- In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
- Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Where you'll work
Carnforth Drive
Worcester
WR4 9JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant qualification.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Diagnosis IT faults
- Trouble shooting
- Calm under pressure
- Professional approach
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider – 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
https://wiseorigin.co.uk/ (opens in new tab)
Company benefits
Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema.
Prizes and vouchers for Apprentice of the Month!
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000009621.
Apply now
Closes in 7 days (Friday 13 February 2026 at 11:59pm)