Business Administrator Apprenticeship

First Contact

Manchester (M45 6AA)

Closes in 3 days (Monday 9 February 2026 at 11:59pm)

Posted on 19 January 2026

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Summary

First Contact is a local family-run business going for over 25 years. We provide IT managed services to businesses, charities and schools, and we are looking for an admin apprentice to join our small and friendly team to assist with phone answering & accounts related to data entry, as well as credit control and general admin duties.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday – Friday, 09:00 – 16:30.

37 hours 30 minutes a week

Start date

Monday 16 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer phone calls and emails from customers in a timely and professional manner
  • Maintain accurate records of customer interactions
  • Liaise with various suppliers and clients
  • Taking enquiries by telephone and email
  • Entering data into accounts software
  • Credit control
  • Weekly 6 hour minimum off the job training 

Where you'll work

141A Bury New Road
Whitefield
Manchester
M45 6AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOPWOOD HALL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • All training will take place in the workplace
  • You will be allocated a 'work-based tutor' from Hopwood Hall College who will carry out regular visits with you in the workplace and will support you through your apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 5 or above)
  • Maths (grade Grade 5 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • fun-loving

Other requirements

  • Mature and dynamic personality, which enables the focus of interaction with colleagues to be proactive.
  • Ability to work independently and part of a team
  • Self motivated, Enthusiasm & willingness to learn
  • Good communications skills, including the ability to communicate effectivity at all levels
  • Not afraid to use initiative
  • Not afraid to ask for help when needed, nobody knows everything
     

About this employer

We have been going for over 25 years providing IT services to clients ranging from small & medium businesses to schools and charities.  Our emphasis is on good communication with our clients and doing our best to provide an efficient and responsive service. We are a family run business and see our team as our extended family.  

https://fc4.co.uk/about-us/ (opens in new tab)

Company benefits

  • Company workwear provided
  • 28 Days holiday including Bank holidays
  • Free Parking
  • Additional training tailored to the individual’s skills, strengths and interests

After this apprenticeship

  • Upon successful completion of the apprenticeship, you'll have earned your L3 apprenticeship qualification in Business Administration and there is the opportunity for a permanent role at the end of the apprenticeship and the opportunity for development and advancement

Ask a question

The contact for this apprenticeship is:

HOPWOOD HALL COLLEGE

The reference code for this apprenticeship is VAC2000009588.

Apply now

Closes in 3 days (Monday 9 February 2026 at 11:59pm)