IT Support Technician Apprentice (L3) – Edbro Hydraulics – Bolton, BL3 2JJ - £17,000p/a - 37hrs p/w

EDBRO HYDRAULICS LIMITED

Bolton (BL3 2JJ)

Closes in 22 days (Thursday 19 February 2026 at 11:59pm)

Posted on 21 January 2026

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Summary

This role plays a key part in keeping the company running smoothly by providing frontline IT support to staff. As an IT Support Apprentice, you’ll be the first point of contact for technical issues, helping colleagues with everything from device setup to troubleshooting everyday problems. 

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Helpdesk & User Support:

  • Provide first-line technical support via phone, email, remote and in person
  • Log and manage support tickets using the IT service desk system 
  • Diagnose and resolve common hardware, software, and connectivity issues
  • Escalate more complex issues to IT Manager and external IT Support

Technical Tasks (Supervised Level 2 Exposure)

  • Assist with configuring and deploying PCs, laptops, printers, and mobile devices
  • Support basic network troubleshooting under supervision 
  • Help with user account management (password resets, permissions, access requests)
  • Assist in maintaining asset registers and equipment tracking 

IT Operations & Apprenticeship Learning:

  • Work alongside IT Manager on small IT and company projects 
  • Maintain good documentation and follow IT policies and procedures
  • Participate in apprenticeship learning sessions, assessments, and coursework
  • Apply new knowledge and skills to day-to-day tasks 
  • Potential Exposure to Data analysis and report automation tasks 

Where you'll work

Edbro House
Nelson Street
Bolton
BL3 2JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard

The training covers the following core occupational duties: 

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Patience
  • Passion for IT

Other requirements

Requirements 

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

 

Eligibility
You must meet the following eligibility criteria to apply for the role:

·        Have been a UK/EEA resident for the last 3 years

·        Hold valid residency status

·        Have the right to work in the UK

About this employer

Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.

Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.

https://www.edbro.com/ (opens in new tab)

After this apprenticeship

  • During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000009576.

Apply now

Closes in 22 days (Thursday 19 February 2026 at 11:59pm)