People Operations Apprentice
PEABODY TRUST
Basildon (SS13 3DU)
Closes in 12 days (Saturday 28 February 2026)
Posted on 19 January 2026
Contents
Summary
You’ll help deliver a great People service to our teams across the organisation. From managing colleague records and responding to everyday People queries, to supporting compliance checks and keeping our systems accurate and up to date, you’ll be right at the heart of how we support our people.
- Wage
-
£22,223 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00.
35 hours a week
- Start date
-
Wednesday 1 April 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Be a first point of contact for simple People queries
- Keep colleague records accurate, complete and well maintained
- Support data quality checks and fix errors quickly
- Help manage purchase orders and invoices for People services
- Support internal communications, wellbeing and inclusion activity
- Make sure everything you handle is done with care, accuracy and confidentiality
Where you'll work
Pembroke house
8 Northlands pavement
Basildon
SS13 3DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PEABODY TRUST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will complete a variety of induction training to settle you in and then begin your Level 3 Business Administration Apprenticeship
- If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme
- Training will be scheduled in line with working pattern
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
We’re responsible for 109,000 homes across London and the home counties. We also look after the community centres, play areas and green spaces that bring these areas to life. Our job is to keep these places well-maintained and provide reliable landlord services.
Beyond our role as a landlord, we provide specialist homes and care and support services that help around 25,000 vulnerable people. With carefully designed homes and tailored support, we help people build independence, stability and wellbeing in their daily lives.
We’re focused on listening to residents so we can deliver better services and better homes and places. Our local teams work closely with residents, councils and partners to tackle inequality, improve wellbeing and strengthen communities. Alongside this, we’re committed to play our part where we can in building more affordable homes which our communities need.
After this apprenticeship
- The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
PEABODY TRUST
The reference code for this apprenticeship is VAC2000009554.
Apply now
Closes in 12 days (Saturday 28 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.