Apprentice Office Assistant
HOLISTIC COMMUNITY CARE LIMITED
CLAPHAM (SW4 6JP)
Closes in 22 days (Saturday 28 February 2026 at 11:59pm)
Posted on 19 January 2026
Contents
Summary
We have a fantastic opportunity to join the team in an administration position. You will learn all aspects of the business from HR to compliance. Maintain a spreadsheet of screening and vetting ensuring it is a working document and kept up to date, monitoring on a weekly basis and informing the HR Officer of any potential issues in a timely manner.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday, 9.00am - 5.00pm, 60 minutes (unpaid) break for lunch.
37 hours 30 minutes a week
- Start date
-
Sunday 1 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post-holder provides a range of administration service and therefore work is generated throughout the day. This might include the following tasks:
- Arrange necessary stationery orders
- Prepare and issue letters
- Issue and distribute emails as requested
- Answering the telephone and covering reception, after initial training
- Dealing with small queries where possible else relaying messages
- Letters and email communication
- Booking meetings and venues
- Ensure you are professional when always carrying out duties
- Maintain a spreadsheet of screening and vetting ensuring it is a working document and kept up to date, monitoring on a weekly basis and informing the HR Officer of any potential issues in a timely manner
- Maintaining inhouse system with care worker and client details and information
- To maintain employee data and personnel records in a confidential and professional manner and ensure data protection of sensitive information, ensuring all information is up to date
- Undertaking reference requests both internally and externally
- Copying of documents as required, ensuring that legal and company requirements are maintained
- Assist with induction coordination
- Assist with sending out and confirming care worker schedules
- Assist with obtaining care worker availability
- Any additional duty which may reasonably be expected to be performed, as required by the Directors, or any of the Company’s clients (where such a request is in keeping with the Company’s policies at any time)
Skills and Abilities:
- Able to work autonomously, using own initiative and linking with Line Manager as and when required
- Able to work as a team, creating positive team culture and morale
- Excellent interpersonal and communication skills whilst working collaboratively with peers and team members to achieve desired goal
- Having a calm and tactful manner
- Ability to be flexible, adaptable and multitask and adapt to ever changing priorities over a range of disciplines
- Is resilient, ability to work under pressure and to strict guidelines
- Operates with integrity, is honest and reliable and professional at all times
- Ability to liaise with employees at all levels across the business
- Is energetic, has enthusiasm and driven
- Provides the highest level of customer service and delivery
- Has excellent attention to detail and accuracy
- Working with HR systems and databases
- Dealing with personal issues with employees in a confidential, sensitive and appropriate manner
Where you'll work
UNIT 3B
UNION COURT
20 UNION ROAD
CLAPHAM
SW4 6JP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THELIGHTBULB LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will achieve the Level 3 Business Administration Apprenticeship Standard qualification
- There are workshops that you will need to attend via Teams/Zoom
- You will have a mentor for one to one teaching and learning
- In-house training will be given to support specifics of the role
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
About this employer
Home Care Agency Clapham South London We are one of South London’s leading home care and live in care providers delivering the care services you need with professionalism and empathy in the comfort of your own home. Live In Care – Our clients that we care for mainly require 24/7 hour round the clock care and companionship. We have vast experience in this area and our friendly and qualified staff members love to help out people in need, gaining personal happiness at the same time as providing it. Kindhearted, sensitive and holistic care in the home. South London Care and Support Services in the Community Over the last 25 years, we have provided more than four million hours of care to people in their own homes. We have three offices in London (Clapham, Twickenham and Crayford). The reason for our success and continued growth as one of the leading independent care companies in the UK is our ethos. It means we go further. Much further in fact; with a kindhearted, sensitive and holistic approach, we are totally committed to delivering the best quality of life possible for the people entrusted to our care.
After this apprenticeship
- There will be ongoing opportunities for progression and development for the right candidate upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
THELIGHTBULB LTD
The reference code for this apprenticeship is VAC2000009548.
Apply now
Closes in 22 days (Saturday 28 February 2026 at 11:59pm)