Business & Accounts Administration Apprentice

DECOSTITCH LIMITED

Shrewsbury (SY1 3TH)

Closes in 14 days (Friday 20 February 2026 at 11:59pm)

Posted on 19 January 2026

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Summary

Join our team as an apprentice and gain hands-on experience while learning on the job. You will support both the office and production teams, working across business administration and customer service. The role includes using Sage 50, Excel, and Word, with structured training to help you build confidence and key workplace skills.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.30am - 4.30pm each day.

37 hours 30 minutes a week

Start date

Friday 6 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful applicant will support the business by undertaking a range of duties, including:

  • Monitoring shared email inboxes and responding to general enquiries in a timely and professional manner
  • Answering incoming telephone calls and accurately taking messages
  • Liaising with the wider team to keep them informed of customer expectations, lead times, and order progress
  • Updating and maintaining client contact details on the Sage system
  • Taking payments, including cash and card transactions, and assisting customers with general queries
  • Entering purchase quotes and invoices into Sage 50 Accounts
  • Ensuring order forms are completed correctly and internal tracking systems are kept up to date
  • Assisting with administration tasks related to picking, packing, and shipping online orders

Where you'll work

Unit 5, Civic Park
Vanguard Way, Battlefield Enterprise Park
Shrewsbury
SY1 3TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

Following enrolment, learners will complete a blended programme of training and support, which includes:

  • Attendance at group training sessions
  • Self-directed learning
  • Regular email and face-to-face support from a dedicated trainer/assessor
  • A structured programme of on-the-job training designed by the employer

Functional Skills in English and maths will be provided where required.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

About this employer

Specialists in supplying high-quality embroidered and printed garments at competitive prices, with a strong focus on customer service and supporting local businesses.

https://decostitch.co.uk/ (opens in new tab)

Company benefits

The successful apprentice will receive four weeks (20 days) of paid holiday, plus paid bank holidays, and an additional day off for their birthday. Following an initial period, branded company workwear will be provided.

After this apprenticeship

The apprentice will gain hands-on experience dealing directly with customers and working within a busy production and sales environment, where excellent customer service is key. They will develop valuable IT skills using Sage 50 Accounts, Microsoft Excel, and Word.

We are committed to supporting the apprentice to progress internally and grow with the business. As DecoStitch continues to expand, the successful candidate will be encouraged to take on increased responsibility and become a valued member of the DecoStitch team.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000009532.

Apply now

Closes in 14 days (Friday 20 February 2026 at 11:59pm)