Business Administrator Apprenticeship
MEADOWS PSYCHOLOGY SERVICES LTD
Hereford (HR1 2DB)
Closes on Sunday 1 March 2026
Posted on 19 January 2026
Contents
Summary
This is an exciting opportunity for a Business Administrator Apprentice to support the smooth day-to-day running of our services. You will gain hands-on experience in administration, coordination, and systems support, while helping our team deliver trauma-informed services to children, young people, families, and partner organisations.
- Wage
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£7,852 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Health shield available once passed probation.
Annual performance review and salary review.
- Training course
- Business administrator (level 3)
- Hours
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Part time – negotiable
20 hours a week
- Start date
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Wednesday 1 April 2026
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
On a typical day, the apprentice will support the smooth running of the service by:
- Administrative and data support: Accurately inputting and updating information on internal systems, ensuring records are organised and kept up to date in line with data protection requirements.
- Email and inbox management: Monitoring shared inboxes, responding to routine enquiries, and directing requests to the appropriate team members.
- Diary and appointment coordination: Supporting the scheduling of meetings, consultations, and training sessions across the service.
- Meeting support: Organising meetings, preparing documents, taking notes or minutes, and following up on agreed actions.
- Training administration: Assisting with booking training sessions, preparing materials, and supporting related administrative tasks.
- Reception and office duties: Answering phone calls, welcoming visitors, and helping maintain a professional and well-organised office environment.
- Systems and process support: Helping maintain and improve administrative systems and processes to support efficient service delivery.
- Team support: Working collaboratively with different teams, providing flexible support during busy periods or staff absence.
Where you'll work
13 Commercial Street
Hereford
HR1 2DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This role is based in an office located on the second floor of the building and is primarily office-based. Appointment will be subject to a satisfactory DBS check. The employer reserves the right to close the vacancy early if a suitable candidate is identified.
About this employer
Meadows Psychology Service (MPS) are a specialist clinical psychology led service and leaders in the field in delivering bespoke packages of support to organisations who work with children and young people who have experienced developmental trauma. As an organisation we specialise in working to support complex systems to develop trauma informed practice. We work into residential homes, education settings, supported accommodation providers and directly with children, young people and families. We also deliver emotional health and wellbeing services and training packages to local authorities.
This is an exciting time for MPS as we continue to establish ourselves as a national centre of excellence. We are seeking a motivated Data Analyst Apprentice to support our services across the country by collecting, cleaning, and analysing data, producing reports and dashboards, and ensuring the accuracy and accessibility of key information. You will play a hands-on role in turning data into actionable insights that help drive operational decisions, improve efficiency, and support the ongoing growth of our organisation.
We are a creative and innovative organisation which places the utmost importance on its employees. You will be joining a team who are motivated and enthusiastic in developing the highest quality, innovative, therapeutic service.
After this apprenticeship
On successful completion of the apprenticeship, there may be opportunities to progress into a permanent Business Support or Administrative role within the organisation. With experience, this could develop into roles focused on operations, service coordination, office management, or specialist administrative support, alongside further training or qualifications.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
The reference code for this apprenticeship is VAC2000009391.
Apply now
Closes on Sunday 1 March 2026