Patience Correspondence Apprentice
DR CEMBALA MOBLEY & CROSSTHWAITE
Hertford (SG14 1BN)
Closes in 20 days (Friday 6 February 2026 at 11:59pm)
Posted on 16 January 2026
Contents
Summary
We are seeking to employ a Patient Correspondence Apprentice to support our busy but supportive Patient Correspondence Team. This is an excellent opportunity for an organised individual who is confident communicating with patients and keen to develop skills while managing a varied administrative workload in a healthcare setting.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm
38 hours a week
- Start date
-
Monday 23 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the phone line and speaking with patients
- Supporting the correspondence workflow
- Opening and processing post
- Monitoring shared mailboxes
- Read coding and filing correspondence
- Processing and chasing referrals and hospital letters
- Provide general administrative support to the team
Where you'll work
17 Bircherley Green
Hertford
SG14 1BN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HERTFORD REGIONAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with attendance at Hertford Regional College, Broxbourne campus once per month for workshops with Assessor.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Computer literate
- Punctual
- Caring
- Compassionate
- Willing to learn
Other requirements
Long periods on the computer.
About this employer
Lea wharf Medical (formerly known as Wallce House) in Hertford is a busy GP Practice serving the local community of Hertford. Providing Healthcare and preventative treatments. Ensuring each patient’s individual needs and experience are our first consideration and at the heart of everything we do.
Lea Wharf has now moved to a brand-new, purpose-built practice. Our new premises are designed to offer an even better experience for our patients, with improved facilities and a welcoming environment.
After this apprenticeship
There will be opportunities for progression and a permanent position subject to performance and business need.
Ask a question
The contact for this apprenticeship is:
HERTFORD REGIONAL COLLEGE
The reference code for this apprenticeship is VAC2000009320.
Apply now
Closes in 20 days (Friday 6 February 2026 at 11:59pm)