Apprentice Estates Housing Officer

Sheffield City Council

South Yorkshire (S1 2HH)

Closes in 22 days (Sunday 8 February 2026)

Posted on 16 January 2026

Print

Contents

Summary

We are looking for an apprentice to work as part of Sheffield City Council’s Housing and Neighbourhood Service, supporting the delivery of a quality housing service.

Wage

£20,779 a year

Check minimum wage rates (opens in new tab)

£10.80 per hour for first year 

£12.21 per hour for thoose aged 18+

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday 37 hours a week Shifts to be confirmed

37 hours a week

Start date

Monday 23 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Specifics of the Role:

The role is to provide support to staff responsible for delivering Estates Services policies and procedures on behalf of Neighbourhood Services.

You will support the team in ensuring that Housing systems remain up to date and contain accurate information.

You will manage inboxes, process and respond to enquiries and utilise various systems to accurately record and extract data.

You will undertake preparation for reports that housing submits responses to, including extracting information from systems and using your judgment to identify important information.

You will also need excellent IT skills, and can be able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful.

We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic.

Where you'll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD CITY COUNCIL

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

You will be working towards a level 2 housing and property management assistant.

Training will be one day a week at career development centre, cricket inn road, Sheffield, S2 1TR.

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4/C Equivalent or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to move into a full-time position upon completion of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

The reference code for this apprenticeship is VAC2000009275.

Apply now

Closes in 22 days (Sunday 8 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.