Apprentice Neighbourhood Officer

Sheffield City Council

South Yorkshire (S1 2HH)

Closes in 22 days (Sunday 8 February 2026 at 11:59pm)

Posted on 16 January 2026

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Summary

This team is responsible for the enforcement of Sheffield City Council’s tenancy conditions when breaches of tenancy occur, but the team also support vulnerable tenants, leading on safeguarding for the service, with the aim of sustaining tenancies. 

Wage

£20,779 a year

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£10.80 in the first year.

£12.21 over 18 years of age in first year 

Training course
Housing and property management (level 3)
Hours
Monday - Friday (times to be confirmed).

37 hours a week

Start date

Monday 23 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role is to provide support to staff responsible for delivering safeguarding and enforcement priorities on behalf of housing.  

You will support the team in ensuring that housing systems remain up to date and contain accurate information. 

You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data.  

You will undertake preparation for reports that housing submits responses to, including extracting information from systems and using your judgment to identify important information. 

You will directly support staff in delivering on housing’s safeguarding responsibilities and commitments.  

You will also need excellent IT skills, and have the ability to be able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful. 

We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. This is a key position, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account. 

Where you'll work

Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD CITY COUNCIL

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

  • You will be working towards a level 2 housing qualification
  • Training will be one day a week
  • Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C Equivalent or above.)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Grade 4/C, equivalent or above in Maths and English.

About this employer

Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Opportunity to move into a full-time role upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

The reference code for this apprenticeship is VAC2000009273.

Apply now

Closes in 22 days (Sunday 8 February 2026 at 11:59pm)