IT & Networking Apprentice

TRUST SYSTEMS LTD

Farnborough (GU14 0LL)

Closes in 31 days (Monday 16 February 2026 at 11:59pm)

Posted on 16 January 2026

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Summary

You will gain broad exposure across EUC, networking, and infrastructure in a demanding but supportive enterprise environment. This role is ideal for someone who is keen to learn, confident in their approach, and motivated to build a long-term career in IT.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Mostly 9am to 5.30pm, with an hour’s lunch. Support from 8am to 6pm. Can pick their start and end time between 8am and 6pm, arranged in advance.

38 hours a week

Start date

Thursday 26 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The environment you’ll be working in:

  • Predominantly Windows and Cisco-based environment
  • Approximately 400 servers, 800 network switches, 100 firewalls, and 300 users
  • Onsite Trust Systems team of around 20 engineers (7 based in Farnborough), covering EUC, Server Infrastructure, and Networking at varying experience levels

Main Responsibilities:

Your responsibilities will include, but are not limited to:

  • Providing first line and desktop-level support to end users
  • Working on ‘Business as Usual’ EUC and Networks daily/monthly tasks
  • Handling incoming support calls and emails and gathering accurate technical information
  • Logging, prioritising, and updating incidents within ticketing systems
  • Proactively responding to alerts from monitoring systems
  • Assisting with troubleshooting Windows desktop, hardware, and application issues
  • Supporting basic network-related tasks and incidents under supervision
  • Working alongside senior engineers across EUC, infrastructure, and networks
  • Escalating issues appropriately while maintaining clear communication with users
  • Delivering a professional, customer-focused support experience

What we’re looking for:

While an interest in IT and networking is important, attitude and mindset matter more than technical ability at this stage. We believe technical skills can be taught - professionalism, work ethic, and the right attitude cannot.

Desirable Skills & Attributes:

  • Strong interest in IT, technology, and networking
  • Confident and professional communication style
  • Good interpersonal and customer service skills
  • Clear written and verbal English
  • Willingness to learn and take responsibility

Personal Qualities:

  • Positive attitude and strong work ethic
  • Team player who can also work independently
  • Motivated, reliable, and proactive
  • Flexible and adaptable in a demanding environment
  • Comfortable working with a high-profile customer

Why join Trust Systems?

  • Hands-on experience in a real enterprise data centre environment
  • Exposure to EUC, networking, and infrastructure from day one
  • Support and mentoring from experienced engineers
  • Opportunity to build a long-term IT career based on performance and attitude

Where you'll work

128 Old Ively Road
Farnborough
GU14 0LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

ICT (Information Communications Technician) Level 3 Apprenticeship Standard: 

  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Non judgemental
  • Patience

Other requirements

The candidate will need to pass BPSS and SC clearance, ARK follow Crown Hosting SC rules which means the applicants must not have been out of the county for more than 3-months (in total) in any 12-month period over the last 6-years, along with the other SC requirements listed on the UKSV website.

About this employer

Trust Systems is a trusted IT services provider delivering high-quality, end-to-end technology support to enterprise customers. Our experienced team works closely with clients as long-term partners, supporting the full IT lifecycle - from infrastructure and networking through to end-user computing and support services.

We pride ourselves on attention to detail, strong customer relationships, and developing talent through hands-on experience and mentoring.

https://www.trustsystems.co.uk/ (opens in new tab)

After this apprenticeship

Potential full-time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000009267.

Apply now

Closes in 31 days (Monday 16 February 2026 at 11:59pm)