Administration & Customer Service /Parts Sales Apprentice
DiPerk- FINUKI
Peterborough (PE3 8TZ)
Closes in 4 days (Thursday 29 January 2026 at 11:59pm)
Posted on 19 January 2026
Contents
Summary
Administration & Customer Service/Sales role with the opportunity to develop existing customer relationships by offering exceptional customer service. Professional call handling internal/ external Managing customer orders using IT packages through entire process supporting an efficient and speedy dispatch. Completing documentation.
- Wage
-
£20,590 a year
Check minimum wage rates (opens in new tab)
Annual performance related bonus. Employee Wellbeing Solution-Service provided by Workplace Options provides a wealth of support and assistance for both employees and learners in supporting with physical and mental wellbeing.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
No weekends.
1/2-hour lunch.
37 hours 30 minutes a week
- Start date
-
Friday 30 January 2026
- Duration
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1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Call handling with customers including the sale of parts & products
- Dealing with customer queries, complaints and purchases
- Managing customer orders through entire process through CRM system including supporting an efficient and speedy dispatch and delivery
- Communicating directly with customers keep them informed of order process
- Supporting customers with product information and availability
- Develop product and service knowledge through attendance of available designated training
- Drive smart sourcing utilisation to achieve On Time In Full (OTIF) target through increased levels of parts shipped direct to customers
- Responsible for the customer experience generated from parts sales through DiPerk and delivering on DiPerk Commitments
- Ensure full compliance within Health & Safety and quality regulations
Where you'll work
Unit A
The Kingsbridge Centre
Sturrock Way
Peterborough
PE3 8TZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3
- Functional Skill maths & English if required
- No day release - in house training
- You will be allocated a min 6 hours per week to complete any Off the Job Training
More training information
This position will include some accompanied occasional travel to other locations for training purposes. It will include some overnight stays in hotels. Must be prepared to commit to this as part of your job role.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Whilst this role is administrative & customer service/sales focused, by the nature of the product, a willingness to learn the technical and engineering aspects of engine operation and arrangements would be an advantage. Once settled into the role you may be asked to travel to some of our customers and may include staying over in a hotel, for this reason we are looking for someone over the age of 18.
Additional benefits:
- Cycle to Work - Cycle to work is a government incentive which offers the most cost-effective method to receive a new bike/and or equipment. Employees can save up to approximately 42% on the costs of a new bike
- Finning MyRewards - Finning MyRewards houses our recognition programme and our discount platform
- Employee Share Purchase Plan - The ESPP provides an opportunity for Finning employees to buy Finning Shares from pre-tax salary. Employees can contribute between (min £10, Max £150) out of pre-tax salary to purchase shares in Finning
- Health Cash Plan - (Paycare) - Paycare is a health cash plan, where employees claim back money spent on everyday healthcare, up to an annual limit. Employees can claim back towards a range of listed health benefits such as, optical, dental, physiotherapy, hospital stay, health screening etc.
- Life Assurance - Lump sum payable on employee's death in service = 4x Base Salary. Finning Master Trust Pension
- - As a member of the Finning Master Trust Pension, employee's pay contributions to build up their pension pot which can be taken as a regular income, drawdown or a lump sum on retirement. Employees choose how much they want to contribute to their pension each month (min 4%, max 7%) via salary sacrifice. Finning matches this benefit PLUS 1% (min 5%, max 7% of pensionable pay)
About this employer
DiPerk Powder Solutions are part of the wider Finning Group and are the only authorised Perkins distributor for the uk and Ireland with their headquarters based in Peterborough. They also have a facility in Dublin and engineers nationwide.The company provides engine, parts and support services. They also offer support for your chosen career with training and educational assistance and by encouraging you to continuously improve in everything you do. So if you are driven to go all out, go for it! One of the best things about working here is that you can keep learning and growing, moving into new roles within the business as your interests change.
https://www.diperk.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Sales/Customer Service based roles.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000009160.
Apply now
Closes in 4 days (Thursday 29 January 2026 at 11:59pm)