Customer Service Apprentice

BEAMISH PARK GOLF CLUB LTD

STANLEY (DH9 0RH)

Closes in 21 days (Friday 6 February 2026 at 11:59pm)

Posted on 16 January 2026

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Summary

We are looking for a friendly, enthusiastic Customer Service Apprentice to join our team. This ideal cadidate will enjoy helping people and wants to build a career in customer service.

You will be the first point of contact for customers and play a key role in delivering a positive customer experience.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday 9.00am - 3.00pm (30 mins lunch) Will include some weekend work.

30 hours a week

Start date

Monday 23 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting customers in person, by phone, or via email
  • Serving customers in our golf retail outlet
  • Stock management in our retail outlet
  • Handling customer enquiries and resolving issues professionally
  • Taking bookings, and service requests
  • Updating customer records accurately
  • Working with internal teams to support customer needs
  • Learning and following company procedures and service standards

Where you'll work

BEAMISH
STANLEY
DH9 0RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST DURHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place 5 x days per week at the workplace with regular visits from the course tutor

Requirements

Desirable qualifications

GCSE in:

  • English (grade 3 or above)
  • Maths (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working
  • Interest in Golf/Sport

About this employer

Founded in 1906 the club sits in the grounds of a former deer park the club celebrated its centenary in 2006 the course is renowned as being one of the best venues in County Durham.
 
Set in the beautiful Beamish Valley the course gives some truly fantastic panoramic views over towards the Coast and surrounding countryside.

https://www.beamishgolf.co.uk/ (opens in new tab)

Company benefits

  • Full apprenticeship training and support
  • A recognised customer service qualification
  • On-the-job experience in a supportive team
  • Opportunities for progression after completing the apprenticeship

After this apprenticeship

  • Opportunities for progression after completing the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

The reference code for this apprenticeship is VAC2000009127.

Apply now

Closes in 21 days (Friday 6 February 2026 at 11:59pm)