Apprentice Business Administrator

Welton Family Health Centre

LINCOLN (LN2 3JH)

Closes in 12 days (Thursday 29 January 2026 at 11:59pm)

Posted on 16 January 2026

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Summary

We are looking for a motivated and professional Apprentice GP Secretary to support the smooth running of our busy GP practice. This is an excellent opportunity to gain administrative experience in a healthcare setting while working towards a nationally recognised qualification. 

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Hours of working week Monday, Tuesday, Thursday, Friday 9am - 5pm with a 30-minute unpaid lunchbreak. (Day off Wednesday).

30 hours a week

Start date

Friday 6 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to:

  • Provide administrative and secretarial support to GPs, nurses, and other practice staff
  • Type letters, referrals, and medical reports using standard forms and copy typing
  • Process incoming and outgoing correspondence efficiently and accurately
  • Use clinical systems (e.g.SystmOne/Abtrace/Accurx/Web V/Choose & Book) to update and manage patient records and to process referrals
  • Manage tasks which may include scanning, filing, photocopying, and data entry
  • Deal with telephone enquiries and messages in a professional and confidential manner
  • Book appointments and manage referrals using NHS e-Referral Service (e-RS) under supervision
  • Maintain patient confidentiality at all times, in accordance with GDPR and practice policies
  • Assist with the administration of clinics, recall systems, and reporting if required
  • Support the wider administrative team with general office duties as required

Where you'll work

HEALTH CENTRE
WELTON
LINCOLN
LN2 3JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
  • This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours

More training information

Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0070-v1-0

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

We are a three partner practice based in Welton covering an area of approx 135 square miles. We offer on site dispensing services to all patients who live more than one mile from a chemist’s shop. We work as a partnership and patients may consult any of the doctors in the practice. We also employ the services of additional doctors as needed to maintain adequate medical cover. We offer a full range of services including child health, maternity services, minor surgery, disease management clinics, travel health and family planning.

https://www.weltonsurgery.co.uk/ (opens in new tab)

Company benefits

NHS Pension.

After this apprenticeship

Progression to a Medical Secretary in General Practice, or other administrative positions within the NHS.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

The reference code for this apprenticeship is VAC2000009097.

Apply now

Closes in 12 days (Thursday 29 January 2026 at 11:59pm)