IT Support Apprentice

FRESCA GROUP LIMITED

Kent (TN12 6UT)

Closes in 25 days (Sunday 15 February 2026 at 11:59pm)

Posted on 19 January 2026

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Summary

We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, shifts to be confirmed.

40 hours a week

Start date

Monday 23 February 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To learn and provide IT helpdesk support across multiple sites, under the guidance of the IT support team.
  • To assist with daily network and system tasks, maintenance and user support whilst developing your skills and working towards your Level 3 IT Apprenticeship qualification.

Responsibilities:

  • To assist in installation, maintenance, and upgrades of all IT related equipment across the business.
  • To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime.
  • To help maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
  • To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication.
  • Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
  • Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business. 
  • Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
  • Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols.
  • Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the ‘HUB’.
  • To actively participate in your apprenticeship training, coursework and assessments whilst applying this learning to the workplace.
  • Notify your Line Manager of any procedures or work arrangements that you do not understand or feel competent to undertake.
  • Co-operate with the Company at all times to ensure that the work is undertaken both effectively and safely.
  • Use safety equipment or clothing provided in a proper manner and for the purpose intended.
  • Work in accordance with any Health and Safety instruction or training that has been given. 
  • Any other reasonable duties to meet the needs of the business.

Where you'll work

The Fresh Produce Centre
Transfesa Road
Paddock Wood
Kent
TN12 6UT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Fresca Group is a leading force in the fresh produce industry, and privately owned for over 150 years.

With a combined group annual turnover of £523 million, across our portfolio of businesses, we are growers, wholesalers, importers, service providers, clearance agents and active investors.

 

Company benefits

  • 6.6 weeks annual leave
  • Pension scheme
  • Company share scheme
  • Employee Assistance Program
  • Eye Care voucher
  • Employee Assistance Program
  • Medicash
  • Death in service benefit

After this apprenticeship

The role offers the opportunity to progress into a permanent position.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

The reference code for this apprenticeship is VAC2000009095.

Apply now

Closes in 25 days (Sunday 15 February 2026 at 11:59pm)