IT Support Analyst apprentice

THE CENTRE FOR ENGINEERING & MANUFACTURING EXCELLENCE LTD

RAINHAM (RM13 8EU)

Closes on Friday 27 February 2026

Posted on 16 January 2026

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Summary

This role offers the opportunity to develop hands-on IT skills while working in a dynamic and supportive environment. The IT Support Technician will play a vital role in maintaining and enhancing the IT infrastructure, ensuring a seamless technology experience for staff and tenants.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Higher starting salary is negotiable for the right candidate.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm. However, working hours negotiable.

38 hours a week

Start date

Monday 9 March 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage the day-to-day operation of the IT helpdesk, providing administrative support for IT-related business functions
  • Provide 1st and 2nd line support to both staff and tenants
  • Take ownership of open issues, working through to resolution, including collaboration with third-party vendors as required
  • Perform hardware repairs and upgrades as needed
  • Carry out hands-on tasks such as moving and installing physical equipment
  • Undertake hardware and software installations
  • Effectively communicate issues and solutions to the business and within the IT team
  • Contribute to IT projects, including product testing, research, implementation, and post-support
  • Assist in monitoring and maintaining the company server, network, and online infrastructures
  • Collaborate with the company approved suppliers in executing necessary tasks
  • Review company technologies, procedures, and processes, identifying improvements and operational benefits
  • Assist in developing company policies and procedures
  • Document solutions and troubleshooting processes
  • Maintain a safe and tidy work environment, adhering to safe working procedures

Where you'll work

C E M E CAMPUS
MARSH WAY
RAINHAM
RM13 8EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLUE SCREEN IT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3
  • Training is delivered entirely remotely. The apprentice will attend lessons either from home, or in the office. This will be discussed at a later stage
  • Training is on a bi-weekly basis

More training information

Industry-recognised certifications are embedded into the apprenticeship, with each module being delivered over the course of 4-8 weeks.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this employer

The organisation is a not for profit Limited company based in Rainham, Essex on a 19 acre site,  split over 3 building. The organisation supplies high grade office, teaching, workshop and conference space to an on-site tenant base of over 100 companies and additionally to business in the local area.

Company benefits

  • Westfield Healthcare
  • 25 days annual leave
  • Aviva pension scheme – 6.5% employer and 1.5% employee contribution into the company group stakeholder pension plan. With Salary Sacrifice options.
  • Birthday day off!
  • One Duvet Day per year

After this apprenticeship

  • Further responsibilities and career progression within the organisation
  • Further qualifications and training will be available beyond completion of the apprenticeship, with opportunities to branch off into other aspects of IT and Cyber Security

Ask a question

The contact for this apprenticeship is:

BLUE SCREEN IT LIMITED

The reference code for this apprenticeship is VAC2000009087.

Apply now

Closes on Friday 27 February 2026