Business Administrator Apprenticeship Level 3
BRIDGWATER TOWN COUNCIL
BRIDGWATER (TA6 3AS)
Closes in 16 days (Sunday 1 February 2026 at 11:59pm)
Posted on 15 January 2026
Contents
Summary
As the Council’s main receptionist at the Town Hall, you will be the face of the Council. You will meet and greet all visitors to the Town Hall offices and handle all incoming calls to the Council. Handle all incoming post and website enquiries and ensure that all enquiries are dealt with in a friendly and professional manner.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Full time - 37 hours a week, Monday to Friday. On the rare occasion, some weekend work maybe required.
37 hours a week
- Start date
-
Tuesday 24 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
MAIN RESPONSIBILITIES AND KEY TASKS
- Work closely with Bridgwater Town Council colleagues and staff from partner agencies to maximise knowledge and problem solving to ensure the public have timely and comprehensive responses to enquiries.
- Providing information and directions to visitors who call at reception, as well as supplying information by telephone, letter or email;
- Keep public notice boards and leaflet dispensers in the reception area up to date and well stocked;
- Ordering and displaying a wide range of brochures and leaflets from hotels, tourist attractions, shops, restaurants and leisure facilities.
- Selling tickets, for example for coaches, theatre performances, places to visit;
- Selling items such as maps, books, postcards and souvenirs;
- To undertake such other reasonable duties of an equivalent nature as the Council may require from time to time;
- Carry out a range of other related duties e.g. making service bookings, taking and processing payments;
- Actively develop and maintain an extensive working knowledge of Council services and procedures;
- Work with other team members to organise and manage workloads effectively, ensuring that all performance standards and targets are achieved;
- Access and accurately update all relevant information systems, both public and client back office;
- Maintain confidentiality in line with agreed policy and relevant data protection legislation;
- To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate;
- To provide support for the escalation of service issues; and
- Any other reasonable duties of a similar nature requested by Management.
OTHER RESPONSIBILITIES
- To attend training courses on the work and role as required;
- To undertake specific projects from time to time at the request of the Director of Community’s and Cultural Services and/or Town Clerk/CEO;
- To undertake such other responsibilities and functions as may be required from time to time by the Council commensurate with the duties and responsibilities of the post;
- Each employee is required to perform their duties and achieve outcomes in accordance with agreed performance measures and key performance indicators as regularly set by Council and/or the relevant committee, and as agreed between the employee and line manager at each appraisal; and
- To be a supportive and innovative member of the Council team.
This list is neither exclusive nor exhaustive, as there may be other duties and requirements associated with the post, and as such you may be required to undertake unspecified other duties and/or hours of work as may reasonably be required of you.
Where you'll work
TOWN HALL
HIGH STREET
BRIDGWATER
TA6 3AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
Bridgwater Town Council is the local authority for Bridgwater, responsible for community services, local facilities, events, and supporting residents. It manages key buildings like the Town Hall and works with partners to improve the town and represent local interests.
After this apprenticeship
Successful completion of this apprenticeship can lead to progression into roles such as Senior Receptionist, Administrative Assistant, Customer Services Officer, or other wider office support roles within the Council. Further training and internal development opportunities may also support advancement into more specialised or supervisory positions.
Ask a question
The contact for this apprenticeship is:
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
The reference code for this apprenticeship is VAC2000008951.
Apply now
Closes in 16 days (Sunday 1 February 2026 at 11:59pm)