ICT Technician Level 3 Apprentice
Wise Origin
Burton-On-Trent (DE14 1QA)
Closes in 14 days (Friday 30 January 2026 at 11:59pm)
Posted on 15 January 2026
Contents
Summary
As part of our continued growth, we are seeking a motivated and technically minded individual to join our team as an ICT Technician Level 3 Apprentice, gaining hands-on experience while working toward a nationally recognised qualification.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday: 9am - 5pm.
38 hours a week
- Start date
-
Monday 16 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an ICT Technician Apprentice, you will support our internal IT systems and technical operations. You will develop practical skills in IT support, hardware diagnostics, data security, and system maintenance while working closely with technical, operations, and compliance teams.
This role is ideal for someone with a strong interest in IT who wants to build a career in technical support, infrastructure, or IT operations.
- Provide first-line technical support to internal users
- Assist with the setup, configuration, and maintenance of IT hardware and devices
- Diagnose and troubleshoot basic hardware, software, and connectivity issues
- Support the secure handling, testing, and processing of IT equipment
- Learn and follow data security and compliance procedures (GDPR, WEEE, ISO standards)
- Maintain accurate records of IT assets, faults, and resolutions
- Assist with system updates, backups, and basic network support
- Liaise with operations teams to support smooth service delivery
- Follow health, safety, and environmental policies
- Support general administrative and documentation tasks related to IT operations
Where you'll work
Derwent Park, Hawkins Lane
Burton-On-Trent
DE14 1QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This apprenticeship is delivered through a blended learning approach, combining on-the-job training with study toward a Level 3 ICT Technician qualification.
You will develop skills and knowledge in:
- IT hardware and operating systems
- Network fundamentals and connectivity
- Technical fault diagnosis and resolution
- Cyber security, data protection, and compliance
- Asset management and documentation
- Customer and user support principles
- Professional communication and teamwork
- Health, safety, and environmental best practices
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Ability to follow procedures
- Strong interest in IT and tech
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
After this apprenticeship
Career progression opportunities on completion of this apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000008808.
Apply now
Closes in 14 days (Friday 30 January 2026 at 11:59pm)