Apprentice Administrator / Receptionist
SWIFT TIMBER HOMES LTD
BISHOP AUCKLAND (DL14 9TF)
Closes in 12 days (Thursday 29 January 2026 at 11:59pm)
Posted on 16 January 2026
Contents
Summary
You will be the first point of contact for visitors and callers while providing essential administrative support across the business. As we continue to grow, this will be an excellent opportunity for someone who wants to earn while they learn, gain hands-on administration experience, and play a key role in supporting the wider team.
- Wage
-
£15,311.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
8:00am - 4:30pm, Monday – Thursday, 8:00am – 3:00pm, Friday. 30 mins for lunch.
39 hours a week
- Start date
-
Monday 16 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering telephone calls, taking messages, and welcoming visitors
- Maintaining a tidy, professional, and welcoming reception area
- Liaising with subcontractors, logging activity, and recording site works
- Providing forms and documentation to the factory as required
- Sourcing office supplies and monitoring stock levels
- Allocating and processing invoices and delivery notes from suppliers and customers
- Supporting Health & Safety administration
- Maintaining training records for all staff and subcontractors
- Providing day-to-day administrative support to the Office Manager
- Offering ad-hoc administrative support to the management team when required
- Learning and using bespoke internal software systems
Where you'll work
UNIT 2 CATKIN WAY
GREENFIELDS INDUSTRIAL ESTATE
BISHOP AUCKLAND
DL14 9TF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C / Level 2)
- Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
- A positive, proactive approach
About this employer
Swift Timber Homes is one of the UK’s most well-established timber frame manufacturers, with over 25 years of successful trading and more than 50 years’ combined experience in housebuilding. We design, manufacture, and erect timber frame buildings nationwide.
After this apprenticeship
Long term role and career progression in the company.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
The reference code for this apprenticeship is VAC2000008719.
Apply now
Closes in 12 days (Thursday 29 January 2026 at 11:59pm)