Ref: BA31 Apprentice Centre Assistant (Business Administration) Level 3

West Lancashire Borough Council

Skelmersdale (WN8 9TG)

Closes in 31 days (Sunday 15 February 2026 at 11:59pm)

Posted on 14 January 2026

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Summary

• To undertake a range of clerical and administrative services in order to help deliver a high quality customer service to tenants, visitors and conferencing clients at West Lancashire Investment Centre.

• Wage:

  £14,133.60 to £22,857.12, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, normally 9:00am — 5:00pm (hours may change slightly if required to meet business demands). A flexi time system operates.

  36 hours a week

• Start date:

  Monday 30 March 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To manage the visitor / contractor signing in process.
• To ensure the reception and waiting areas are kept clean and tidy at all times.
• To handle incoming telephone calls and forward messages as appropriate.
• To be responsible for the receipt and distribution / collection of post and parcels.
• To assist with the raising of purchase orders and the processing of invoices.
• To assist with the organisation of conferences held at the Centre.
• To assist with fire drills and evacuation.
• To assist with other duties when necessary as required.
• To assist Business Engagement with publicity and promotional activities including creating presentations; updating websites and providing input to the monthly newsletter.
• To provide clerical and administrative support to include word processing, spreadsheets, filing, photocopying and maintenance of records.

Where you'll work

West Lancashire Investment Centre
Maple View, White Moss Business Park
Skelmersdale
WN8 9TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RUNSHAW COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• GCSE English (grade A*-C/Grade 9-4 equivalent)
• GCSE Maths (grade A*-C/Grade 9-4 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative

About this employer

• Local Authority

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Career progression / higher apprenticeship

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

The reference code for this apprenticeship is VAC2000008686.

Apply now

Closes in 31 days (Sunday 15 February 2026 at 11:59pm)