ICT Apprentice
ETL IT LIMITED
Manchester (M3 3EB)
Closes in 27 days (Friday 13 February 2026)
Posted on 14 January 2026
Contents
Summary
To provide first-level technical support to end-users, resolving software and hardware related issues, and escalating complex issues to senior IT staff. The role aims to help you develop key IT support skills while contributing to the smooth running of the organization’s technology infrastructure.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, Shifts be confirmed.
38 hours a week
- Start date
-
Friday 13 March 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer incoming calls, emails, and tickets from end-users needing technical support
- Identify, log, and resolve basic technical issues relating to software, hardware, and networking
- Provide support for common applications such as Microsoft Office, email clients, and web browsers
- Assist in setting up, configuring, and troubleshooting end-user hardware like desktops, laptops, and printers
- Escalate issues that require higher-level expertise to senior IT staff
- Create and maintain documentation, including FAQs and internal guides
- Perform routine system monitoring and backups
- Participate in training sessions and workshops for ongoing professional development
Where you'll work
3 Hardman Square
Manchester
M3 3EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
As an apprentice, ongoing training and mentorship will be provided to help achieve relevant IT certifications and gain the necessary skills for career advancement
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Initiative
Other requirements
- Happy to travel to city centre
- Basic understanding of computer systems, networks, and software applications
- Strong problem-solving skills
- Good communication skills, both written and verbal
- Willingness to learn and adapt
About this employer
ETL IT provides a Managed IT service for your professional service firm to ensure you remain competitive and deliver industry-leading client service and facilitate productive working relationships, it is critical to invest in effective IT systems. Digital transformation and the rapid increase in remote working is not just revolutionising the business landscape, it is also challenging business models. Clients and staff demand rapid, secure modern technology and online systems to enable the best possible efficiencies and productivity.
After this apprenticeship
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000008596.
Apply now
Closes in 27 days (Friday 13 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.