Café Team Member Apprenticeship

The Purplespoon, YMCA Dulverton Group

Taunton (TA1 1QW)

Closes in 13 days (Wednesday 28 January 2026 at 11:59pm)

Posted on 14 January 2026

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Summary

We're looking for a friendly, hardworking Café Team Member to join our team. You'll be the face of our café, providing excellent customer service while supporting the day-to-day running of a busy, welcoming environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
Tuesday - Saturday, 9.30am - 3.00pm

30 hours a week

Start date

Monday 16 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serve customers to a high standard, ensuring a warm and welcoming experience
  • Take orders accurately and efficiently
  • Operate the till system and handle cash transactions
  • Prepare and serve food and beverages as required
  • Maintain cleanliness throughout the café, including washing up and general tidying
  • Follow food hygiene and health & safety procedures at all times
  • Work flexibly, including occasional shifts at other sites when required
  • Support the café manager and wider team with daily operations
  • Work collaboratively as part of a team to ensure smooth service

Where you'll work

The Great Western Hotel
Taunton
TA1 1QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Positive attitude
  • Friendly and approachable
  • Ability to work under pressure
  • Reliable
  • Willingness to learn

Other requirements

Previous experience in hospitality is desirable but not essential – full training will be provided.

About this employer

We're more than just a dining establishment – we're a platform for cultural exchange and community support. Our initiatives include a pay-it-forward scheme for those experiencing homelessness, partnerships with the YMCA for community events and youth employment, and collaborations with migrant families and diverse ethnic communities to showcase their culinary heritage. Through food, we're building bridges and nurturing connections, one meal at a time.

https://www.purplespoonevents.com/ (opens in new tab)

Company benefits

Meals provided on shift, free gym membership, pension scheme, opportunities for growth and career development, supportive and friendly team environment, and comprehensive training and support.

After this apprenticeship

  • Comprehensive training and ongoing support
  • Opportunities for growth and career development

Ask a question

The contact for this apprenticeship is:

UNIVERSITY CENTRE SOMERSET COLLEGE GROUP

The reference code for this apprenticeship is VAC2000008570.

Apply now

Closes in 13 days (Wednesday 28 January 2026 at 11:59pm)