Business Hub Co-ordinator Apprentice

WALTHAM FOREST SERVICES LTD

LONDON (E17 4JF)

Closes in 14 days (Tuesday 27 January 2026 at 11:59pm)

Posted on 13 January 2026

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Summary

The post holder will also be responsible for working alongside the customer services help desk which will include responding to customer queries via the telephone, via email and booking appointments for jobs to be carried out within residential and commercial properties within the borough.

Wage

£27,780 a year

Check minimum wage rates (opens in new tab)

It can be increased in the second year.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

36 hours a week

Start date

Tuesday 10 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Service Customer Helpdesk:

  • Coordinate and schedule planned and reactive repair activities by engaging and working with service/building managers and suppliers
  • To log calls/jobs on the helpdesk database ServiceOs and Concerto) where calls/jobs may be received by telephone, e-mail or other electronic media
  • Monitor and progress open jobs ensuring they’re completed on time and agreed KPI’s are achieved
  • To be the first point of contact with potential and current customers, providing a positive and informative service to maximise securing bookings and repeat business

Board Support:

  • Work with the Chair of the Board to plan and organise monthly Board meetings, including production of agenda, collation and distribution of all papers, booking rooms, sending out invites and minuting the meetings
  • Maintain the Board Actions Log and track the progress of the actions, ensuring the actions are completed in a timely manner
  • Support the Board members with other committees and adhoc meetings

HR:

  • Assist with the monthly payroll submission, submitting all relevant documentation to payroll in a timely manner, including checking payroll reports and uploading payslips to the HR portal
  • Drafting offers of employment and conducting pre-employment checks
  • Setting new employees up on the Company HR and Training portals
  • Managing starters and leavers on the Company benefits portal
  • Supporting other HR tasks with administration and organisation

Communications & Marketing:

  • Actively seek to build Trustpilot ratings by encouraging customers to provide feedback through the platform
  • Assist with social media posts and responding to comments / messages

Where you'll work

WALTHAM FOREST TOWN HALL
FOREST ROAD
LONDON
E17 4JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALTHAM FOREST COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
  • 1 day a week 
  • On-site in college 

More training information

  • Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry standard specialist facilities and works in partnership with employers
  • We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals
  • You will be joining one of the top performing Further Education Colleges in the country (top 5%) Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence. This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need
  • Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and, volunteer and have fun, all in a safe and supporting environment. Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher paid employment, we can help springboard your career

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

Serving homeowners, landlords, local authorities and businesses across Waltham Forest and beyond, we offer a range of reliable, flexible and affordable property maintenance, gardening and specialist environmental services. All our Operatives are experts in their fields and required to have a satisfactory Disclosure of Baring Service (DBS) clearance assuring all our customers are in safe hands.

​Our mission is simple: to make everyday property care easier, safer and more sustainable for everyone.

From quick repairs and seasonal garden work to complex renovations or pest control, we handle every task with professionalism, attention to detail and respect for your space.

​We’re proud to be part of the local community, helping keep homes and shared spaces clean, green, and well maintained.

https://www.walthamforestservicestore.co.uk/ (opens in new tab)

After this apprenticeship

  • Business Hub Co-ordinator/Admin Support

Ask a question

The contact for this apprenticeship is:

WALTHAM FOREST COLLEGE

The reference code for this apprenticeship is VAC2000008536.

Apply now

Closes in 14 days (Tuesday 27 January 2026 at 11:59pm)