IT Apprentice

BESPOKE IT SOLUTIONS LTD

Fleet (GU51 3PD)

Closes in 18 days (Saturday 31 January 2026 at 11:59pm)

Posted on 13 January 2026

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Summary

We are looking for an enthusiastic person to join our team as an Apprentice IT Solutions Technician. We will provide access to all aspects of our company from desktop support through to Wintel & virtualisation. We also have project office and application/development teams.

Wage

£17,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.30am - 5.00pm and Fridays 8.30am - 4.00pm

39 hours a week

Start date

Monday 16 February 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The position of Apprentice IT Solutions Technician requires a talented and enthusiastic apprentice to work under the guidance of an appointed mentor and will consist of spending time with all of the teams working for the company, to gain a full overview of the various departments in line with the apprenticeship requirements.

They will be based in Fleet Hampshire but will expected to travel to customers sites in London.

Tasks include:

  • Working within various teams and with variety of team members.
  • Developing Knowledge & skills under guidance and in line with their studies
  • Be instrumental in writing technical documentation under guidance and in line with their studies
  • Identify the strengths and weaknesses of solutions
  • Identify problems under guidance and contribute towards solutions

Where you'll work

161 Fleet Road
Fleet
GU51 3PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information communication technician
  • Onsite with employer, remote & classroom-based learning at Basingstoke ITEC
  • All training is weekly and monthly

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

About this employer

Bespoke IT Solutions Limited is a fast growing business that produces custom solutions based in many different technologies for our customers. With more than two decades of experience in IT support and system design.

http://www.bespokeitsolutions.com/ (opens in new tab)

After this apprenticeship

  • Subject to successful completion of apprenticeship and if there are vacancies there would be potential for apprentice to be in a position to fulfil the role if desired and subject to interview

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE ITEC LIMITED

The reference code for this apprenticeship is VAC2000008291.

Apply now

Closes in 18 days (Saturday 31 January 2026 at 11:59pm)