Sales & Administration Apprentice
COMPLETE LEASING SOLUTIONS LTD
Newcastle upon Tyne (NE23 7RZ)
Closes in 20 days (Monday 2 February 2026 at 11:59pm)
Posted on 12 January 2026
Contents
Summary
We are looking for a Sales & Administration Apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9am - 5.00pm.
38 hours a week
- Start date
-
Tuesday 3 February 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
Sales Customer Communication:
- Answering inbound calls and emails in a professional and helpful manner.
- Making warm and cold outbound calls to existing customers and prospective clients, with full training and support provided.
- Assisting with customer enquiries, follow-ups, and introductory sales conversations.
- Supporting the sales team with call preparation, notes, and follow-up activity.
Data & Records:
- Updating client records where appropriate.
- Use of internal software and managing the CRM systems.
- Updating and maintaining sales data.
Administrative Tasks:
- Creating, maintaining and updating relevant documentation.
- Managing email inboxes.
- Handling reports and understanding information.
- General office duties.
Product Knowledge:
Learning about the company's products and services to better assist customers and understand the market.
Other duties:
- Contributing positively to a small, collaborative team environment.
- Assisting accounts and management with sales reporting
- Any other general sales & administration duties as required.
Where you'll work
20 Berrymoor Court
Cramlington
Newcastle upon Tyne
NE23 7RZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAVITY DENTAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Energetic
- Driven
- Professional
About this employer
Our dedicated team of Account Managers have a wealth of experience and will deal with your facility from start to finish.
Because we are a service driven business our success can only be measured by delivering the best outcome for our customers. With over 30,000 transactions behind us, we must be doing something right!
Our team prides itself on working quickly and diligently and that is what our customers have come to expect, so why not “see what our customers have to say”.
CLS’s comprehensive network of Funding Partners and Own Book resources means we will have the finance solution your business needs.
So if you are just starting out, upgrading equipment, require a loan, need Asset Refinance or are not sure what would be the best finance option for your business why not contact our sales team today.
After this apprenticeship
Full-time employment following apprenticeship completion, with further internal progression opportunities available within the business.
Ask a question
The contact for this apprenticeship is:
CAVITY DENTAL TRAINING LIMITED
The reference code for this apprenticeship is VAC2000008236.
Apply now
Closes in 20 days (Monday 2 February 2026 at 11:59pm)