Customer Service Apprentice

JAMES WALLIS

Rotherham (S63 9AS)

Closes in 12 days (Monday 26 January 2026 at 11:59pm)

Posted on 13 January 2026

Print

Contents

Summary

At J Wallis Metals, we believe that exceptional customer service is the heart of a great brand. We're on the lookout for a friendly, proactive, and solution-oriented Customer Service Representative to join our growing team and help us deliver outstanding support to our valued customers.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, Tuesday, Friday and Saturday. Working hours TBC

30 hours a week

Start date

Monday 23 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

  • Answering phone and taking messages
  • Stock control
  • Ordering of stock
  • Organising client records and keeping histories
  • Deal with routine enquiries from the public, suppliers and staff
  • Receive and communicate messages
  • Clerical support in all areas of the business
  • Maintain records
  • Deal with routine correspondence
  • Work with due regard to health & safety requirements
  • General admin and maintaining tidiness in the shop
  • Meet and greet with customers and members of the public

Where you'll work

Nicholas lane
Goldthorpe
Rotherham
S63 9AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • strong work ethic

About this employer

 Scrap metal recycling - We have a wealth of experience in the scrap metal industry, so you can be sure you are coming to the right place.
Our yard allows us to dispose of your scrap metal in the safest and environmentally friendly way possible. Here at J Wallis Metals we are a registered end of life facility for cars (ELV) and authorised treatment facility (ATF).

https://www.wallismetals.co.uk/ (opens in new tab)

After this apprenticeship

Possible progression opportunities. 

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

The reference code for this apprenticeship is VAC2000008233.

Apply now

Closes in 12 days (Monday 26 January 2026 at 11:59pm)