Car Sales Apprentice

RICHARD SANDERS LTD

KETTERING (NN16 9HU)

Closes on Thursday 12 March 2026

Posted on 13 January 2026

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Summary

This is a fantastic opportunity for someone looking for a customer focused role working for a well-established and reputable car dealership. As part of your role you will be meeting & greeting customers, closing the sale & preparing paperwork, an exciting & varied role.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8am - 5.30pm Monday to Friday. 8.30am - 5.00pm Saturdays, with half a day off in the week (Monday - Friday

40 hours a week

Start date

Thursday 26 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meeting and greeting customers on arrival and dealing with them in a professional manner
  • Demonstrating and presenting vehicles to potential customers
  • Detailing vehicle specifications/features and answering customer questions
  • Going through pricing and packages available
  • Organising finance options and giving customers a comprehensive understanding of costings
  • Addressing any concerns or objections with customers and resolving
  • Closing the sale and preparing paperwork
  • Contacting customers after delivery

Person specification:

  • Driver's licence is essential
  • Articulate
  • Strong communication skills
  • The ability to handle customers in a professional manner and adaptable to different customer needs
  • Mature

Where you'll work

NORTHFIELD AVENUE
KETTERING
NN16 9HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner Apprenticeship
  • Remote training delivery
  • OneFile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

Other requirements

Driver's licence is essential.

About this employer

Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business.

This role will be based in the Kettering Omoda Jaecoo dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.

Company benefits

22 days holiday + bank holidays

After this apprenticeship

Possible full-time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

The reference code for this apprenticeship is VAC2000008181.

Apply now

Closes on Thursday 12 March 2026