ICT Support Technician Apprentice

EIPSYS LIMITED

Braintree (CM777AU)

Closes in 14 days (Saturday 31 January 2026 at 11:59pm)

Posted on 16 January 2026

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Summary

Join our team as an ICT Support Technician Apprentice and gain a nationally recognised Level 3 qualification while building real world technical skills. This role focuses on hands on IT support, networking, and cybersecurity giving you a solid foundation for a career in technology.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

£3,000 awarded upon successful achievement of the Level 3 qualification and EPA

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.

38 hours a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Technical Support (Primary Focus):

  • Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
  • Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
  • Install, configure, and maintain hardware and software across Windows/macOS environments
  • Document solutions and maintain the knowledge base
  • Escalate complex issues appropriately while keeping users informed

Network & Infrastructure:

  • Assist with wired and wireless network device configuration
  • Support network troubleshooting and maintenance activities
  • Monitor system performance and security alerts
  • Participate in backup and disaster recovery procedures

Projects & Development:

  • Complete a work-based project addressing a specific technical problem or service improvement
  • Build a professional portfolio demonstrating your knowledge, skills, and behaviours
  • Contribute to IT process improvements and documentation

Additional Responsibilities:

  • Support digital marketing activities (social media scheduling, website updates) as business needs allow
  • Assist with general office administration tasks

Where you'll work

The Plaza 1 Rutherford Park
Great Notley
Braintree
CM777AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

  • One to one coaching sessions every 4-weeks
  • Group webinars and collaborative learning
  • Flexible remote learning around your work schedule
  • Mock EPA assessments to ensure readiness
  • Support from dedicated training assessor

More training information

  • Cisco IT Essentials certification
  • Cisco Cybersecurity Essentials certification
  • Cisco Networking Essentials certification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Enthusiasm to learn

Other requirements

  • Previous experience with IT support or helpdesk environments
  • Familiarity with ticketing systems
  • Interest in cybersecurity and cloud technologies
  • Basic knowledge of social media platforms and digital tools

About this employer

Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.

Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.

We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.

https://www.eipsys.co.uk/ (opens in new tab)

After this apprenticeship

You will develop the following skills:

  • Network fundamentals and IP addressing
  • Hardware/software installation and configuration
  • Cybersecurity principles and secure network maintenance
  • Cloud services, backups, and virtualisation
  • Ticketing systems and troubleshooting methodologies
  • Mobile and remote management
  • Customer service and stakeholder management
  • Professional presentation skills

Following completion, there is opportunity for the following career progression:

  • Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
  • Foundation for further certifications (CompTIA, Microsoft, Cisco)

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000008099.

Apply now

Closes in 14 days (Saturday 31 January 2026 at 11:59pm)