Business Administration Apprenticeship
SALAMANDER FIRE & SECURITY LTD
REDDITCH (B98 9HE)
Closes in 18 days (Saturday 31 January 2026 at 11:59pm)
Posted on 12 January 2026
Contents
Summary
This would be a varied role and duties will include, answering the telephone, dealing with customer and engineers queries, arranging appointments, maintaining office systems and general office administration.
Salamander is a small family business. We pride ourselves on excellent customer service and we are friendly bunch.
- Wage
-
£16,640 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8.30am - 5pm with a 30-min lunch break.
40 hours a week
- Start date
-
Sunday 15 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintain existing systems
- Update customer information
- Deal with customers via phone and email
- Assist engineers with diaries
- Book appointments for customers
- Deal with any queries from customers and engineers
- Answering the office phone
- Help with deliveries into the warehouse
- General office duties
Where you'll work
UNIT 16
WALKERS ROAD
MOONS MOAT NORTH INDUSTRIAL ES
REDDITCH
B98 9HE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLWISE TRAINING UK LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Training will be based in the Redditch Office. Hours of work are Monday - Friday 8.30am - 5pm.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
- Passing a Disclosure and Barring Service (DBS) check
- Credit check
- Any other internal security checks
About this employer
Salamander Fire & Security Ltd install and maintain security systems including intruder alarm and fire alarms throughout England and Wales.
After this apprenticeship
May be offered a permanent role within the company.
Ask a question
The contact for this apprenticeship is:
SKILLWISE TRAINING UK LTD
The reference code for this apprenticeship is VAC2000007971.
Apply now
Closes in 18 days (Saturday 31 January 2026 at 11:59pm)