Service Desk Analysis Apprentice

INGLETON WOOD SERVICES LIMITED

Colchester Business Park (CO4 9YQ)

Closes on Tuesday 31 March 2026

Posted on 12 January 2026

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Summary

We are looking for an IT Apprentice to join our team in Colchester, where you’ll gain hands on experience and expertise that strengthens your career and our team. 

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
IT solutions technician (level 3)
Hours
Monday to Friday 9:00am- 5:30pm

38 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Collaborate with the IT Team and Manager to deliver exceptional IT services across the Practice
  • Be the first point of help for staff, resolving IT issues and queries using our support tools and knowledge base
  • Master troubleshooting techniques, learning how to identify and fix root causes of technical problems
  • Take ownership of assigned tasks, completing them efficiently and professionally
  • Provide hands-on support, understanding user needs and delivering practical solutions
  • Install and upgrade software, gaining insight into how programs work while ensuring compliance and efficiency
  • System/device monitoring, learning how to spot and prevent potential issues before they impact users
  • Develop cyber security awareness, understanding how to protect data and systems
  • Keep accurate documentation of your work, share updates with the IT team, and develop communication skills for announcing IT changes effectively
  • Set up, repurpose, and manage hardware assets for staff and offices, while learning the processes for smooth onboarding and offboarding of team members

Where you'll work

874 The Crescent
Colchester Business Park
CO4 9YQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Resilience
  • Professional attitude

Other requirements

  • Curiosity about technology with a willingness to learn about cloud systems and internet-based data.
  • An interest in networking and how devices connect and communicate.
  • Intermediate understanding of PCs and Windows operating systems or a strong desire to learn.

About this employer

Ingleton Wood is a growing and dynamic multi-disciplinary property and construction consultancy, providing a wide range of services across the majority of industry sectors including commercial, health, education, defence, residential and community.

Our services include architecture, building surveying, building services engineering, planning, interior design, sustainability, civil and structural engineering, quantity surveying, project management, CDM and health and safety services.

We have offices in London, Billericay, Cambridge, Colchester, Norwich, Oxford, and Nottingham and plan to open further sites in the future to develop our national service.

https://www.ingletonwood.co.uk/ (opens in new tab)

Company benefits

  • Opportunities for flexible and remote working.
  • Holiday entitlement of 25 days plus bank holidays and festive shutdown.
  • Health cash plan scheme.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Opportunity of a full time Service Desk Analysis position in our IT team
  • Opportunity for personal and professional growth in a supportive environment  

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000007749.

Apply now

Closes on Tuesday 31 March 2026

After signing in, you’ll apply for this apprenticeship on the company's website.