IT Apprentice (3Gi Technology)

3GI TECHNOLOGY LIMITED

Brentwood (CM15 8QF)

Closes in 20 days (Saturday 31 January 2026 at 11:59pm)

Posted on 8 January 2026

Print

Contents

Summary

IT Apprentice wanted for Global Tech Business

We are excited to offer the opportunity to work for a market leading tech company, that currently owns 3 separate successful tech businesses across AI / Cyber Security / Digital Transformation. 

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

40 hours a week

Start date

Monday 9 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking to recruit a full-time 1st line Service Desk Apprentice for our growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement, then this may be the ideal position for you!

3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.

 

 

Duties and key responsibilities

  • Providing 1st-line IT support to business users.
  • Troubleshooting issues with laptops, hardware, software, and basic networking.
  • Setting up new starters, devices, and Microsoft 365 accounts.
  • Assisting with system updates, installations, and technical rollouts.
  • Properly logging, owning, and resolving support tickets.
  • Supporting the 3Gi engineering team to keep systems running smoothly.
  • Learning how IT operations work in a real business environment.

Where you'll work

White Gates
Alexander Lane, Shenfield
Brentwood
CM15 8QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Creative
  • Willingness to be flexible
  • Customer service skills
  • Thirst for knowledge/learning
  • Passion for technology
  • Methodological and organised
  • Driven
  • Committed
  • Written communication skills
  • Coachable mindset

About this employer

3Gi Technology are a UK-based technology services group specialising in Cloud, AI, Cyber Security and DevOps. Since 2020, they have grown rapidly by helping organisations modernise their technology while keeping costs under control.

They own and operate three technology brands, which means they move fast, make their own decisions, and build solutions they genuinely believe in.

With a team of 50+ people, culture matters here. You will be part of a supportive, knowledgeable group who want you to do well, with real opportunities to grow both professionally and technically as the business continues to scale.

What we offer you:

  • On-the-job training and mentorship.
  • Opportunity to work with a range of departments within the company.
  • Possibility of full-time employment upon completion of apprenticeship
  • Full training and support.
  • Industry recognised qualifications.
  • Build confidence and experience in a corporate office environment.
  • Work as part of a highly experienced team.
  • Ability to determine the skills you want to develop from a range of industry-standard platforms.
  • Opportunities for career growth and development, including architecture and project management.
  • Company pension.
  • 28 days including bank holidays.

After this apprenticeship

Offer of a full-time position on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000007519.

Apply now

Closes in 20 days (Saturday 31 January 2026 at 11:59pm)