Credit Control Apprentice

MAINTEL EUROPE LIMITED

Blackburn (BB1 2FD)

Closes in 10 days (Monday 19 January 2026 at 11:59pm)

Posted on 7 January 2026

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Summary

As a Credit Control Apprentice, you will gain hands-on experience while working towards a recognised apprenticeship qualification. You will support the Credit Control team with day-to-day administration, customer contact and cash collection activities, while developing key skills in finance, communication and problem-solving.

 

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Credit controller and collector (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours a week

Start date

Friday 30 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the timely collection of customer payments in line with agreed terms
  • Build and maintain positive relationships with customers and internal teams
  • Assist in reducing overdue and aged debt, helping to minimise bad debt risk
  • Help resolve invoice queries and disputes quickly to avoid payment delays
  • Contribute to team performance through accurate reporting and collaboration
  • Identify opportunities to improve credit control processes and ways of working

Where you'll work

Evolution Park
Blackburn
BB1 2FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL UPSKILL LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

Other requirements

  • Experience of working in a fast paced environment

About this employer

Maintel is a communications managed services provider. 

We consult on the design, deploy and manage network infrastructures, platforms and software that keep ongoing operations running smoothly.

http://www.maintel.co.uk (opens in new tab)

After this apprenticeship

  • upon successful completion of the level 2 credit control apprenticeship there may, where available, be the opportunity to join us as a full time permanent employee

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

The reference code for this apprenticeship is VAC2000007211.

Apply now

Closes in 10 days (Monday 19 January 2026 at 11:59pm)