Insurance Practitioner Apprentice
NFU Mutual Chester & Maelor
Tattenhall (CH3 9AU)
Closes in 14 days (Saturday 31 January 2026 at 11:59pm)
Posted on 16 January 2026
Contents
Summary
This is a fantastic opportunity to enter the insurance sector and develop a long rewarding career, you’ll be working at the very heart of an expanding local business with full support to help you progress.
- Wage
-
£21,000 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday to Friday, 9:00am to 5:00pm
37 hours a week
- Start date
-
Monday 9 February 2026
- Duration
-
1 year 1 month
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll be working at the very heart of an expanding local business. Once trained, you will specialise in speaking home and motor insurance customers, along with dealing with financial services enquiries and providing admin support. You would be expected to provide exceptional customer service as well as proactively maximising sales by both cross-selling products to existing clients and generating new business leads. You’ll be required to apply your excellent telephone manner to make the most of every prospect and promote the organisation at every opportunity.
Duties to be completed once trained:
- Handle inbound and outbound telephone enquiries from new and existing customers
- Respond to motor and home insurance and financial services enquiries accurately and professionally
- Assess customer needs and explain appropriate insurance products and services
- Prepare, explain, and process insurance quotations and policy amendments
- Manage renewals, mid-term adjustments, and general policy queries
- Provide support to the business in respect of administration duties.
- Cross-sell and upsell relevant insurance and financial products to existing customers
- Identify and generate new business leads during customer interactions
- Build and maintain strong, professional relationships with customers
- Use an excellent telephone manner to maximise every sales and service opportunity
- Accurately record customer interactions and update internal systems and records
- Comply with regulatory, data protection, and company procedures at all times
- Represent and promote the organisation positively in every customer interaction
Where you'll work
Chowley Five
Chowley Oak Lane
Tattenhall
CH3 9AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS EDGE TRAINING LTD
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
Insurance Practitioner Level 3 Apprenticeship Standard:
- Your training will be completed online from your employers working address
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
More training information
Fully and part funded learning and development programme that includes the Cert CII
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4(C))
- Maths (grade Grade 4(C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
About this employer
NFU Mutual (The National Farmers Union Mutual Insurance Society Limited) is a leading UK mutual insurance and financial services provider, known for its customer-focused approach and strong presence across local communities. Established in 1910, NFU Mutual operates through a nationwide network of agency offices offering a wide range of products including home, motor and business insurance, as well as investments, pensions and financial advice.
After this apprenticeship
To progress to a full-time role within the business whether this be focused in customer service, commercial account handler or bespoke home specialist.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC2000007108.
Apply now
Closes in 14 days (Saturday 31 January 2026 at 11:59pm)