Apprentice operations clerk– Air Division

XPAND LOGISTICS LIMITED

Egham (TW20 8RN)

Closes in 24 days (Monday 2 February 2026 at 11:59pm)

Posted on 6 January 2026

Print

Contents

Summary

An exciting apprenticeship  within the Air division of XPand Logistics. To develop excellent customer service skills, a good understanding of both Import and Export procedures for goods transiting the UK by Air. 

Wage

£22,098 a year

Check minimum wage rates (opens in new tab)

Salary range is 18-21 £21,098 - £25,988 for over 21's

Training course
International freight forwarding specialist (level 3)
Hours
Monday – Friday 9am - 5.30pm

38 hours a week

Start date

Saturday 7 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:
• Receive and action bookings, with support from the operations team
• Assist with arranging collections and deliveries
• Prepare export, import and cross-trade documentation, and support the submission of
customs entries under supervision
• Assist with the preparation of quotations
• Liaise with clients regarding documentation and shipment information, escalating queries
where required
• Respond to client enquiries in a timely and professional manner
• Support the invoicing of jobs in line with agreed processes
• Accurately input and maintain job information within CargoWise
• Work closely with colleagues, the line manager and Branch Manager to support daily operations.

Person Specification:
• A strong willingness to learn and develop skills in:
 HMRC entry software (e.g. CCSUK / CDS)
 HMRC tariffs and customs procedures
 CargoWise or similar transport management systems
 Customs clearance and freight forwarding operations (import, export and cross trade)
• A polite and professional telephone manner
• A genuine commitment to delivering good customer service
• Able to communicate clearly and professionally with clients, suppliers, agents and
colleagues
• Confident using computers, with basic knowledge of Microsoft Office applications
• Reliable and committed, with the ability to work to deadlines and manage pressure with
support
• Flexible and adaptable within a changing operational environment

Where you'll work

Unit 2
Essence House Crabtree Road
Thorpe Industrial Estate
Egham
TW20 8RN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.
  • Air. Use and adapt terminology appropriate to the air freight industry.
  • Air. Select and use documentation appropriate to the air freight industry.
  • Ocean. Use and adapt terminology appropriate to the ocean freight industry.
  • Ocean. Select and use documentation appropriate to the ocean freight industry.
  • Road. Use and adapt terminology appropriate to the road freight industry.
  • Road. Select and use documentation appropriate to the road freight industry.
  • Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
  • Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
  • Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
  • Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
  • Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
  • Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
  • Identify and source data from customers, systems or colleagues.
  • Identify and resolve problems in line with responsibilities.
  • Create and maintain productive working relationships with internal and external customers.
  • Adapt communication based on the situation and the audience.
  • Identify problems outside of limits of responsibility and escalate within company policy.
  • Communicate in writing, preparing communications on technical matters.
  • Communicate with others verbally, including internal and external customers.

Training schedule

Level 3 International Freight Forwarding apprenticeship standard.

  • On the job training delivered by the employer.
  • Allocation of an apprenticeship delivery coach who will carry out:
  • Regular training.
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
  • Identify, track and support 20% off the job training activities.
  • Quarterly formal progress review meetings; identifying learning achievements and next steps.

Requirements

Desirable qualifications

GCSE in:

GCSE’s including Maths and English (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Proactive
  • Positive attitude
  • Eager to learn

About this employer

Established in 2000, XPand Logistics Ltd is now seen as one of the few UK forwarders specialising in true customer service for its’ clients. With over 75 years’ experience with major forwarders and airlines, the need for personal service in an industry that has undergone major changes and mergers, was recognised by XPand Logistics Ltd.

http://www.xpandlogistics.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship programme there will be the possibility of full time employment. XPand Logistics have a strong reputation of retaining successful learners.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

The reference code for this apprenticeship is VAC2000007046.

Apply now

Closes in 24 days (Monday 2 February 2026 at 11:59pm)