Business Admin Apprentice
OPEN HOUSE PRODUCTS LTD
BIRKENHEAD (CH41 4BW)
Closes in 8 days (Wednesday 21 January 2026 at 11:59pm)
Posted on 12 January 2026
Contents
Summary
The successful apprentice will support the daily operations of our supply and service team, ensuring that administrative processes run smoothly and efficiently. Working closely with the sales and customer service teams, the apprentice will assist with order processing, maintaining accurate records, responding to customer queries.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
A review of salary after six months.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Thursday,8:30am until 5pm and Friday, 8.30am until 3pm
38 hours a week
- Start date
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Monday 26 January 2026
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Inputting orders
- Dispatching orders
- Responding to customer queries (both on the phone and email)
- Filing
- Learning to run reports on excel
- Daily admin tasks
- Helping to maintain key customer accounts
Where you'll work
125 CRAVEN STREET
BIRKENHEAD
CH41 4BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIRRAL METROPOLITAN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard including:
- Knowledge, Skills and Behaviours
- End-Point Assessment
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
About this employer
At Openhouse, we’re proud to be a leading UK manufacturer and supplier of high-quality medical bags, medical backpacks, and drugs bags designed for professionals across emergency services, healthcare, and community care. With decades of experience and a commitment to innovation, we create reliable, durable, and practical solutions that help paramedics, first responders, and clinicians stay organised and ready in any situation. Every Openhouse product is built to the highest standards of safety and functionality, ensuring that when it matters most — you’re equipped to deliver exceptional care.
After this apprenticeship
Possibility of a full-time position upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WIRRAL METROPOLITAN COLLEGE
The reference code for this apprenticeship is VAC2000007034.
Apply now
Closes in 8 days (Wednesday 21 January 2026 at 11:59pm)